Recent Arrival! CARFAX One-Owner. INFINITI Certified Pre-Owned Details: * Roadside Assistance * Vehicle History * 167 Point Inspection * Transferable Warranty * Limited Warranty: 72 Month/Unlimited Mile from original in-service date * 1-...
Customer Service: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
The worst car buying experience of my entire life. I'm a reasonable guy who rarely writes a review, but the people at this dealership are the worst! They had a used Lexus that I was very interested in that I found on Autotrader. When I called, I asked them about their low 1 star rating and mentioned that I would need to drive an hour to get there and was concerned about how they treat people. The sales guy (WALTER) I talked to said that they were unaware of their low rating but assured me he was an honest professional. I rolled the dice and made the drive to see the car. Once I decided that I wanted to try to purchase the car, the salesperson disappeared and (Van) "the closer" and used car manager came in to screw me over. The first thing I asked him was why they only had a 1 star rating on Autotrader. He seemed to be unaware of the rating, couldn't care less and blamed it on stupid people who have buyers remorse. Then he started out whining about how they lose money on every new car purchase and only survive on factory volume rebates to stay in business. He claimed that my Kelly Blue Book valuation was worthless and that he need to make at least $1000 over his cost. So the only price he would accept was one that made him his $1000 over what he claimed to pay for the vehicle and way over the KBB excellent price. I wanted the car so I decided to take the next step. The finance lady Fonda was cold and clearly hates customers and hates her job. I was left in a bare room by myself for 45 minutes while they came up with financing options. The sales guy suddenly re-appeared and came in with a 10.99% rate. I said no way and told him that I was leaving. As I was walking away in the parking lot, he dropped it to 8.99% and I told him no. As I was driving home, another guy (Mitch) called and offered me 8.49%. I never bought the car. I was there for a total of 3 hours and was never even offered a drink of water or any type of courtesy. The next day I found out that they gave my personal info out to 9 different financing companies without my knowledge so my credit score dropped significantly in one day. Their business practices and culture are shocking and I wouldn't be surprised if Infinity Corporate would cancel their franchise agreement. Finally, here is a tip anyone can use to tell if they are lying to you.................if their lips are moving. Think about how many others don't want to waste 30 minutes writing a review to warn others. Research other Infiniti dealers in So Cal and go there regardless of the drive.
