Orange Coast Infiniti
The worst car buying experience of my entire life. I'm a reasonable guy who rarely writes a review, but the people at this dealership are the worst! They had a used Lexus that I was very interested in that I found on Autotrader. When I called, I asked them about their low 1 star rating and mentioned that I would need to drive an hour to get there and was concerned about how they treat people. The sales guy (WALTER) I talked to said that they were unaware of their low rating but assured me he was an honest professional. I rolled the dice and made the drive to see the car. Once I decided that I wanted to try to purchase the car, the salesperson disappeared and (Van) "the closer" and used car manager came in to screw me over. The first thing I asked him was why they only had a 1 star rating on Autotrader. He seemed to be unaware of the rating, couldn't care less and blamed it on stupid people who have buyers remorse. Then he started out whining about how they lose money on every new car purchase and only survive on factory volume rebates to stay in business. He claimed that my Kelly Blue Book valuation was worthless and that he need to make at least $1000 over his cost. So the only price he would accept was one that made him his $1000 over what he claimed to pay for the vehicle and way over the KBB excellent price. I wanted the car so I decided to take the next step. The finance lady Fonda was cold and clearly hates customers and hates her job. I was left in a bare room by myself for 45 minutes while they came up with financing options. The sales guy suddenly re-appeared and came in with a 10.99% rate. I said no way and told him that I was leaving. As I was walking away in the parking lot, he dropped it to 8.99% and I told him no. As I was driving home, another guy (Mitch) called and offered me 8.49%. I never bought the car. I was there for a total of 3 hours and was never even offered a drink of water or any type of courtesy. The next day I found out that they gave my personal info out to 9 different financing companies without my knowledge so my credit score dropped significantly in one day. Their business practices and culture are shocking and I wouldn't be surprised if Infinity Corporate would cancel their franchise agreement. Finally, here is a tip anyone can use to tell if they are lying to you.................if their lips are moving. Think about how many others don't want to waste 30 minutes writing a review to warn others. Research other Infiniti dealers in So Cal and go there regardless of the drive.
Philip Ramos, and Chris Klee in sales will make you feel at ease at the dealership...that's why we just concluded 2 sales transactions from our family circle in just the last couple weeks. The same warmth you will feel with Finance, Service and the Management up to the Executive who sent us a box of cookies to thank us for the business. Orange Coast Infiniti is a class act!
My experience with this dealership was absolutely a nightmare. The sales staff and management were completely unethical and this dealership is one of the worst I've ever dealt with. They lied about everything just to get me into the dealership. They lied about the pricing, the cars, the specials and just about everything you could imagine. I Would highly recommend you do your research and stay away from this place. Don't be a victim like most of their customers.
I had the best experience with my lease at OC Infiniti. I had always been one to purchase my vehicles until my salesman Phillip explained to me the benefits of leasing. I never knew this plan would fit me best and that I could afford to drive such a nice vehicle. Not to mention the perks of becoming a loyalty member. The free car washes, free tires and oil changes. Last but not least having my Infiniti Personal Assistant is amazing. There hasn't been anything my personal assistant has been able to help me with. Thank you OC Infiniti for making me apart of the Infiniti Family!!
excellent experience buying a car, and great selection in used vehicles... Almost anyone can get approved, I did. Alex was very helpful.
11/16/15 Did the finance application online and when I called to follow up on it, was told that ALL the salesman where busy and that someone would review my application and get back to me shortly. I waited for approx. 45 minutes and decided to call back to inquire about the status of my application. It was at this time that I was advised that all of their salesman were busy and that I would have to wait until tomorrow for someone to further assist me. I asked the salesman if anyone else could assist me and I was told, "no, sorry." Our conversation ended when the salesman advised me that he would be more than glad to assist us tomorrow. If this is the type of service you get while they are still trying to get my money, what kind of service and assistance could I expect from them once they gotten my money?? My daughter and I were willing to drive over 111 miles and 2 1/2hrs to buy her a car, but I guess our business wasn't that important to them. Wish I would have read some of these reviews before I had them run my credit. Waist of time.
What a horrible horrible horrible dealership! BUYER BEWARE!!!! they don't care about customers and will be dishonest in their numbers. Came here because of an online ad for the Q40 wanted to get the deal stated in the ad but suddenly they wanted 3 thousand down and the payment jumped up. Now I get this is a bait and switch and that's alright but it's the managers attitude Gustavo that really sucks. He told me he doesn't need a customer like me and he has a lot of better customers. Now coming from Mercedes Benz I couldn't believe this low life. Please take your business else where. You will be glad you did. This place does not deserve your time.
Second time buyer and long time service customer. Gaston is top notch! My lease was almost up and I was in doing my regular car wash or Saturday with plenty of time to waste since the place was packed and washes on Saturdays can take close to an hour (I gotta start coming during the week...)but anyway. He was helpful an told me about their left over brand new G37's they are trying to get rid of. Since I had an Infiniti I qualified for some loyalty program and a rebate. Bottom line is they took my old car that I still owed 2 payments on and got me into a brand new G37 sedan for only $259 per month!!! YES!! You read it correctly! I lowered my payment a whole $100 a month!! Not to mention free tires and oil changes for the whole term of the lease?? OC Infiniti is my home dealer and I will recommend them all my friends. If Gaston hadn't told me I would have missed out on a truly great deal! 5 stars only because I can't give 6..... Temo!!! Thanks for always having a smile on your face and putting up with my requests! =)
Not sticking to the pre-agreed over the phone, lengthy process and no empathy in the sales or customer approach, rather artificial. The whole lengthy process left you with a feeling of serving the purpose of exhausting you to push unwanted additions - Didn't provide a good feel and general level of satisfaction, which should normally follow a purchase of larger thing such as a car.
The dealership is nice and clean but their service department is the worse you can get. Horrible experience at OC Infiniti service department. The diagnosis was completely wrong and much higher price than other Infiniti dealerships in the area. Save your money, temper, and time and go somewhere else.
