SUNROOF / MOONROOF, GPS NAVIGATION w/ BACK UP CAMERA, POWER TAILGATE, BLIND SPOT ASSISTANCE, ADVANCE KEY keyless start, stop and entry, BLUETOOTH TECHNOLOGY, LEATHER, HEATED FRONT SEATS, AWD / 4WD / 4x4, Climate Package, Heated Rear Seats, Heated St...
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Overall Experience: 1
I took my 02 WRX in for a recall of the front lower control arms. I had set up an appointment for 3pm and dropped my car off. I was told that they would look at it and give me a call saying how long it would be. The call never came so I brushed it off. The following morning I called and asked the operator to speak to service and was transferred where a lady answered, I asked her the status of my car and she said she would give me to a rep to go over my car. I was then put on hold for over 30 minutes before I hung up and called again. This time I was transferred and no one bothered to answer the phone. After this I was very irritated by the way they handle their customer service. I know recalls are not first priority but to stick me on hold and "forget" about me... I went to the dealer and asked about my car and the rep said he would check on it. He informed me that the mechanic was working on it til late night. I asked the verdict, whether or not my control arms needed to be changed and he said he had to do a "hammer test". So this guy first tells me that he was working on it into last night but never did the test to see if the control arms were bad? It takes less than 1 minute to tap on the control arms with a hammer and yet the mechanic was working on my car last night... so this was an obvious lie.. I my car be released and I would get my service done elsewhere.
