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Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1
I just happened to drive by the dealership and seen a dodge charger scatpack. It was black, custum made straight pipes and wheels. I asked Jim Fisher if we can test drive it because I have a blacked out 2016 RT charger and looking to trade as an upgrade.Lets just say it didnt go very well. We pull out of the parking lot and I applied little more gas than normal because i was intreasted how the scat pack perorms compared to my RT. I didnt even hit the gas all the way until Jim Fisher started screaming at me. "You do not do that while I'm here and I do not allow anyone to drive my car like that while I'm around. I don't want to die and you should pull over right now. You are in my lot, my car, my rules". That attitude shocked me, I didnt even know how to reaply except that is poor behavior. We only got to the stop light before the great experiance was over.To make matters worse i talk to the second in command on the used side and all he could say is I'll talk to him.I'm a regional manager and those words usually mean that I dont care. After that I didnt want the car or the relationship. The management and customer service team should really take a page out of Izys book the manager from Ankeny. I walked in and purchased my new pick up with i 10 min. Than a 2016 RT.That was service.
