VIN 3VWC57BUXMM007321 may have been
recalled. Check full report for more information
The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
Customer Service: 2 Quality Of Repair: 3 Overall Facilities: 3
I took my car for a safety recall. First thing I noticed is that there were no one there to great you or point you in the right direction. employees past by myself and no one ask me if I needed help. after going to the parts department and asking for help I was pointed to the same way I came in. Finally I talk to the service specialist. I told him i was there for a safety recall. his attitude changed. i felt like i was there to ask him for money. that is the impression i got. I asked how long it might take. he said about 3 hours and that they would only test and inspect my recall portion of my vehicle. i said that is the only reason I was there for. we ended up making appointment for next day. Next day, same thing. very friendly greeting at first by a different worker in the service department. untill i told him why i was there. i was pointted to thr same grumpy guy again. he told to drop my keys with him. I asked if it was all they needed from me. he said nothing and only gave me a thumbs up without making a single noise.
