CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. At CarMax, finding the right car...
VIN 1G6KB5RS3LU104180 may have been
recalled. Check full report for more information
Drivers may drive the vehicle with low tire pressure without a low tire pressure warning, negatively impacting the vehicle handling and increasing the risk of a crash.
General Motors LLC (GM) is recalling certain 2020 Cadillac CT6 vehicles equipped with dealer-installed accessory 20" x 8.50" wheels (RPO 5JO or SHH). The tire pressure monitoring system (TPMS) sensors use the incorrect wireless radio frequency and cannot illuminate the low pressure warning light when the tire pressure drops below the recommended level. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring Systems."
Customer Service: 1 Buying Process: 3 Quality Of Repair: 1 Overall Facilities: 1
I own a Highlander which I bought from Carmax. The buying proces was fast but extraneous to us because my wife was out of the country and they failed to give us the specific documentations that she will need to complete the purchase. When we purchase the car i notice a couple of scratches which they claim it wasn't there and I know it was there but i didn't notice it because it was in the night. I returned to carmax to order an extra key. The cutsomer service called me and schedule me to bring in my Highlander. I brought in the car and took the necessary paperwork at 2pm. I was there at the carmax place until 6pm and started to wonder what must be happening with my car. I left the sitting room and went back to their reception and i was told that i was suppose to give some kind of paper somewhere so their system and tech will know that i was there. I was so disappointed and wondered while their tech or receptionist didn't tell me. Honestly, i was very disappointed and upset that Carmax made me to waste more than 4 hrs of my time just sitting and waiting for a service that never came. I was suppose to travel that day for Easter weekend. I will not be using Camax repair Services and don't plan to buy my next car from car max.
