Customer Service: 3 Quality Of Work: 1 Friendliness: 5 Pricing: 3 Overall Experience: 1
Totally disappointed. Agent didn't know much knowledge. Just fooled by people. I spoke 30 min what I wanted then I signed the paper but the vehicle arrived without my requirements then I realized what I did wrong. They telling me " yes you said but you didn't choose and it got final". My wife extremely upset on new BMW. Then I back to store, then they took new order. Again same thing they didn't tell me about ( monthly loan payments and unforwarding luxury package. 1. By the time the second vehicle arrived i paid 2 monthly loans = 1150 $2. I am told again i have to buy new luxury package which cost me again 2000 $ total it cost me extra 3150 $ + my time + my wife disappointment + not using vehicle for 6 weeks as we were expecting new vehicle and we were told don't put plenty miles + many more. Nomula
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