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VIN 3VWD17AJ2EM418298 may have been
recalled. Check full report for more information
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Customer Service: 1 Buying Process: 1 Overall Facilities: 3
We transferred a car from another location to this one which worked out fine. We looked at it, test drove it but could not purchase it at that moment because we needed to go to the bank to work it all out. We agreed on a day to hold it until and we came in on that day and looked it over again. One of the salesmen who had been working with us saw us and stopped for a minute, he was busy so he moved on. We left to go across the street to get a quick coke because I was getting a headache. When we came back the car was marked for transfer to another location. Nobody told us there was another interested party or advised that someone was tracking it! This is something our salesman knew during this whole time and that we found out as we had our check in hand watching the car drive away. Good customer service would say that telling the customer that someone else wants it would maybe be a good idea; it may even push the customer more to make the purchase which is good for the dealership. The store manager said the salesman told him we didn't want it. Those words NEVER escaped our lips. We were there with the check from the bank. We were ready to purchase. We feel like the car was taken out from under us and there was nothing we could do about it. The car was on hold until that day, the day wasn't over yet. This car is a hard one to find and we've been looking for a long time. We were, and still are devastated.
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