To be more confident in your used car purchase and get more information about the auto, including its accident history, insurance records, odometer readings history and other important details, we recommend you get a vehicle history report for the car prior to buying it.
Customer Service: 1 Overall Experience: 1
My experience at Habberstad was terrible. I wanted to purchase a CPO MINI and thought I'd found exactly what I wanted at their dealership. I contacted them and Megan responded, initially helpful. The inventory listings on cars at this dealership's website are unusually redundant and confusing (listing and re-listing what comes standard on the car as well as the packages already installed) but I wanted to be certain that there was no misunderstanding so I asked specifically by email if the options like, heated seats, premium harmon karmon sound system and others (all advertised as on the car) were actually IN the car. She kept assuring me that they were. However, none of the pictures of the vehicle had any indication that this was true. In the meantime we had agreed to a price and my husband and I had a certified check from the bank made out to these guys, and we made plans to drive to Habberstad from CT where we live. However, I had checked out other MINI Dealer sites and saw that listings for CPO cars were MUCH clearer and that cars claiming to have certain options SHOWED them in photographs. That was it. I asked Megan to please send me a verification that the options advertised were actually on the car -- take a photograph and text it to me -- anything to show that my anxiety was unfounded. She sent me instead a window sticker that clearly was not the vehicle we had been discussing. As I said in my last email to her,"This is not the car we've been discussing and not the car I'm planning to buy... I hope it's a simple mistake...but it feels like bait and switch and I don't like it." Needless to say I never heard from her again. Several others from her dealership have reached out to clear up the "possible misrepresentation," but not a word from Megan. I felt betrayed and angryhowever, another dealer with an even better MINI called me that morning and I explained what had happened --long story short, he had the exact same car, and trusting him, we drove 4 hours down to Maryland. My dream car was waiting for me when I got there. Reader, I bought her. If you want to know why, read my five star review of BMW of Belair, MD, esp. Fran Meyers
