Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5
I reluctantly went to this dealership only because it was the nearest Costco dealership. I was reluctant because I had had an unsatisfactory experience at the delership several years back. WOW what a change!!! No more vultures in the parking lot. No more shifting the buyer from one person to another with each new person adding more pressure. The atomosphere in the show room was very relaxed. Martin Esparza is an awesome sales person. No high pressure and very knowledgeable about the vehicle I wanted. I had already "built" the vehcile I wanted on Ford.com. Other area dealerships had advised me the vehicle I wanted would have to be special ordered (6-8 weeks delivery time). In less than 10 minutes Martin found the exact vehicle I wanted at a dealership less than 50 miles away and it could be delivered the next day. The Finance Department had the documents ready when I walked in that office. Total time in the dealership was less than 2 hours. When I picked up the vehicle, Tim Smith provided a very detailed introduction to the vehcile's amentities and accessories (and there are a lot). I have always liked the BVF Service Department. It is a definite plus to now have the sales department on the same customer service page!
