Customer Service: 5
I contacted this dealership online regarding a specific model and color Jeep as I was looking for the anniversary edition. The response from the fleet manager was prompt and very helpful. He emailed and called me as I was sitting at the jeep dealership that was located 10 minutes away from us. Normandin was a three hour drive away. The manager assisted me in understanding pricing which I was able to use in my purchase. Despite not getting the sale, the manager was engaged and shared his expertise with me. He ultimately made my purchase much easier in negotiations and time. This dealership was responsive, price very competitive, and negotiations were up front. If I hadn't found the exact car I wanted locally (and been in the middle of the purchase), I would definitely have made the three hour drive given the customer service Normandin provided.
