2024 Kia EV6 GT-Line Yacht Blue Electric Motor 1-Speed Automatic AWD 106/86 City/Highway MPG Family owned and operated for more than 30 years in Leesburg, VA!! Let us show you why we were voted '2022 Best New Car Dealership in Loudoun' by the Loudoun...
Customer Service: 3 Quality Of Work: 1 Friendliness: 4 Pricing: 1 Overall Experience: 1
I called Kia in Leesburg to ask question about the 4 year lease term with my current Kia Optima to see if I could end 10 month earlier and grab a new vehicle. The guy who spoke to me on the phone was Rich and I asked him if I would have to end up paying the termination fee if I were to buy a brand new car there. He kept saying the dealer will take care of it and lot of people have done it before. I told him again that I don't want to waste my time if that's the case and Rich told me not to worry about it and come through.I drove there for 40 mins after work with my wife and I completely wasted 3 hours there for nothing. They charged 3000 dollars and telling me that the dealer will take care of the penalty which is total lie. This is why I told Rich in the beginning that I wouldn't even waste my time going up there.Online price for Kia soul was 12500.. They tried to charge me for 18500...mind I was eligible for veterans discount, school discount and 2000 dollar finance discount. Again.. I stressed about the fact that I wanted to get out of current lease only if there is no termination fee which means the you guys take care of the remaining lease. The vehicle had planty of mileage left and 10 month left til my 4 year lease ends. You obviously knew what I wanted but you insisted to come in while I'm 40 miles away. This is big factor here. Some people we don't have time to waste 3 hours in the dealership. I know you try to take care of me by showing the car and all but you shouldn't even have said the dealer was going to take care of the termination fee. This is typical sales technique therefore I'm leaving you 1 star.
