Snowfall Pearl 2024 Honda Prologue AWD 1-Speed Automatic Electric ZEV 288hpWelcome to Honda of Downtown Los Angeles! Recent Arrival! 101/88 City/Highway MPG
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
Horrid!!!I would give this Dealership and its employee's negative stars if possible. I emailed on a Monday about a used Odyseey and was contacted by Miranda and told the car was on the lot. Show up and low and behold it's not on the lot it has been sold over the weekend. So we drive all the way downtown for a car that doesn't even exist. So now we are dealing with Josh who starts trying to sell us on another deal, we listen to his offer decide we are not interested at the moment and leave. Later we decide that the offer Josh promised us actually doesn't sound so bad so we call him back, he promises us a price at all in and we call this morning to come see the car. So they say come in a manager also guarantees us the price Josh has quoted. We get there and Josh is not there but now we are dealing with Norma. She also says if thats the number we were quoted yes that is what we get. So we test drive the car, and are pleased but then of course she comes back, now her manager wont honor the price that 3 different people have guaranteed us. He comes over and tries to give us his speech about how it's just too low and he's doing us a favor by offering us this other price. No regard for our time (I am 9 months pregnant and have 2 kids that I need to get watched), they lied twice to get us down there only to then change the original agreement. This is why people hate car dealerships. Do not go here! They will lie to get you in and then switch the deal and hope you are too tired to care.Oh and as soon as I posted a bad review on yelp a new manager who wasnt even there and did not speak to us claims we asked for a nicer model car, which is another total lie. After 3 people confirmed the car and price we came to buy it and then were told it would be more. So watch out even people not there will lie about everything!!
