Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
My 2010 GMC Terrain was making a horrible thumping noise and the noise would not stop when the car was shut off. We called Thomas (dealership) to see about getting my car fixed and they told us they could NOT get my car in for 1 week. The noise would not stop when the car shut off, so obviously the battery is still running. I travel with 2 children in PA winter conditions, so I guess I was suppose to let my car die before they would see. After speaking to the corporate GM office, the head of the Service Department called me back and her exact words were OH, OH, Oh, we are completely booked. I would not recommend Thomas to my worse enemy! Their customer service stinks, this isn't our first conflict with them, and the GM at the Johnstown office doesn't return complaint calls he makes his employees do his dirty work! In the process right now of trading the car in so I can have the piece of mind that a dealership will truly service my car!
