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2024 Chevrolet Trax LT 1.2L Ecotec Turbo DOHC DI w/VVT 28/32 City/Highway MPGPlease contact our Customer Service Center at 930-210-2500 for full details of options and features. John Jones Discount is available to everyone. This price does not includ...
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1
If I could give this less than 1 star I would! First off, it started off with them only testing the battery and trying to charge us $250 for a battery that we didn't need when we had it tested 3 times at different places before that with the same type of tester. Next, an employee named Anna hung up on my husband when he disagreed with the battery issue. My husband called back and conveniently no one answered the phone. So he contacted a manager and then another person called him back. The next day, someone called and said it was the starter and we were told it would be covered under the warranty. The following Monday we were called and told there was a very loud knocking sound and that they wouldn't leave it running to do anything else and that we were suddenly over the mileage for the warranty (but was not over the mileage for it when they said the starter would be covered) and that the only reason the starter was covered was because they were 'nice ' enough to go ahead and let us have that.WE go in 10/06/2016 to find out what we would owe and we tried to start it before going in and it wouldn't start. We talked to Anna again and she came back out with 2 men and basically just sat there and did not say another word to myself nor my husband at all. When it was mentioned to these to men (I did not catch their names) that it would not start they go out there by themselves and come back in and swear up and down it started. My husband told them repeatedly it would not start for him and said, I want to hear it before we do anything else. When we both walk out there all of a sudden there were 4 guys standing there around the car. I made the remark that it did not take 4 people to start the vehicle and 2 of them left. This 'knock' was not as loud as it was made out to be. I WILL NOT be visiting this facility again. Esp since we were 438 over the warranty (mysteriously I might add) and they went ahead and used that and now we are out the money we would have gotten back for not using it at all. I will be looking into some factors that do not seem right and I don't agree with several things that happened. The customer service is pathetic in the service dept, and when you have employee's like Anna that hang up on customers (after spending thousands of their hard earned dollars at the car lot) it's just unforgivable! He may have raised his voice, but he did not swear and had zero reason to be disconnected from the line. I work in customer service where our calls are recorded and had I purposefully hung up on someone I would lose my job and fast! Any time we had called up there and asked about the car we spoke with someone different and Anna was always busy, even when it was myself that called and not my husband. This is EXACTLY how you lose business....and this is EXACTLY why you have only a 2.5 star rating for your facility.
