Vincent Motor Company

3
Overall Rating
Customer Service: 3.2 Buying Process: 3 Quality Of Repair: 3 Overall Facilities: 3.3


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Meh...
1.5
N. W. on 04/24/2015
Customer Service: 2 Buying Process: 1

My wife and I were in the market for a 2 wheel drive Dodge diesel truck, which is a rareity in the state of Texas, and Vinvent Motors just happened to have one we liked. Being 250 miles away from the dealer forced up to connunicate by phone, text and email. We were dealing with Chris Schaffner who was more than helpful and very enthueastic about working with us. Unfortunantly the deal progressed to the point where we had to deal with the sales manager, Joe Sierra, and everything fell apart from there. Joe seems to be wholely unwilling and incapable of communicating with potential clients from another salesman; he refused to call us when asked by chris and would not call us back when he said he would. To get any form of information required my wife and I to call him directly which, thanks to caller ID, allowed him to simply not answer his cell phone. At this point, it would not matter to me if Vincent Motors had 10 more trucks exactly like what we wanted, I seriously doubt I would be willing to work with Joe Sierra on any kind of deal involving money.

Awful Customer Service
1
Upset customer on 10/20/2014
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1

Vincent Motors was working with us to buy a truck. Told us they would get in touch with us. My husband called and they sold the truck out from under us. We would not recommend this place to buy a vehicle.

Satisfied customer
5
Customer for life on 10/30/2013
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Vincent motors has been nothing but fair, friendly and professional to me and my family. From ownership to the staff the car buying experience is fun and pleasant. Thank you Vincent Motors! You guys are awesome and you have changed perception of buying pre owned vehicles!!

The Vincent Way
4.7
Driver on 10/27/2011
Customer Service: 5 Buying Process: 5 Overall Facilities: 4

Vincent Motors is by far the best place I have ever seen. Great people, great inventory, and NO high pressure sales. One of the sales people (Michael) worked hard for a solid week to get me into a vehicle. His work paid off, I drove home in a nice pickup. The inventory is all high quality vehicles that are fairly priced. I would highly recommend this place to anybody who is looking for a great pre-owned vehicle.

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