Valley Cadillac
The service department is made up of very polite and friendly people. The service performed on my vehicle was within the time promised. The lounge area is comfortable and welcoming.
My experience with Valley Cadillac service department has been exceptional! Treated well from the time I arrive to the time I leave.
My first experience with Valley Cadillac has been favorable. Dan Moreno (sales), and Scott Terry (service advisor) have both been very accomodating, and professional. I'm looking forward to what I expect to be a pleasant business relationship with Valley.
I called early in the day and spoke to Xavier about a xt5 and gave him my numbers by that evening him and tony defalco had me in the xt5 and on my way home ! No games what so ever !
As always I love everything about the dealership. This is my 6th Cadillac I've gotten and they have never let me down. The service from Scott Terry and the Blue team, my salesman, Dave Moffett, and my new XT5 have made me very happy!
The process of having the same Service Team and single point of contact (Jim Zicari) is fantastic. I can't think of many friends who know the name of their service rep for their car. I know what to expect with Jim every time I go in - he's a perfectionist, he listens to his customer and most importantly is the consummate professional. During this last visit, he even arranged for me to meet with my sales guy as he noticed my lease is maturing soon. Great guy for retaining customers!
I always have an incredible experience here at Valley Cadillac! My service manager Scott Robbins is absolutely fantastic! I always feel welcome, and I know I can trust him.
I am overwhelmingly pleased with the kindness and courtesy I received from everyone at Valley Cadillac, especially the salesman Frank Carr--he was wonderful to deal with and bent over backwards to get things for m
I had a great experience leasing another cadillac. Dave Moffit was great to deal with and I love the ATS Coupe!
I have no problem with my service adviser, but I had a big problem with the Cadillac Escalade ESV 2009 with recurrent breakage of the door handle, the recent one today 6/1/2016 where I had to pay $291.39 (104.98 for part and 164.82 for labour). The service adviser James Zicari even gave us the GM Headquarters telephone number in the past, where we explained the door handle problem to the customer service, but no real explanation, follow up or constructive assistance was given. GM kept on stocking this defective door handles which breaks easily at least once in a year on the average. I had spent several thousands of dollars for regular and unanticipated service, since I bought this brand new SUV from Valley Cadillac dealership. I own a 2001 Lexus RX 300, a 2004 Porsche Cayenne S and a 2014 Porsche Cayenne GTS, but not even a single problem with door handle. This is not a problem unique to my Cadillac, but several Cadillac Escalade owners had similar problems. I don't know why GM is turning a deaf ear to the door handle breakage problem.
