Toyota of Des Moines

4.9
Overall Rating
Customer Service: 4.9 Buying Process: 4.5 Quality Of Repair: 3.7 Overall Facilities: 4.5 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.9


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Very easy buying process
5
hondas83 on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I have purchased several cars from Toyota of Des Moines and Scott Hampe and all the people at Toyota of Des Moines have been excellent to work with.

Easy as one to three
5
Jeannie Gregory on 11/30/2016
Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

This is my fav car dealer..sales person are great and they process your papers fast..you come in and can drove ur fav car/truck out just like that..Bob ur greatu too Ryan ur fast and very helpfulThe guy at the releasing area that show us how to work with the new truck ur awesome great job man..keep up the good job...Toyota fan..I

Seamless Purchase Process
5
Jnmariner on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Derrick answered all of our questions honestly and quickly. All of the options that fit our wants and needs, were laid out clearly for us. The process was quick and painless! We will definitely recommend Derrick to our friends and family!

Put us at ease. Gave an excellent presentation.
5
High-dixie2 on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We weren't sure what we wanted to do, buy new or used. We needed something that would last and Ken did an excellent job of informing us about all the possibilities. We are very happy with the highlander. It's exactly what we need.

made it easy
5
jeff on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Everyone I worked with was very helpful in making my purchase. From JR the salesman to Bruce the finance person they made it easy and quick to get into my new car. Spencer in the delivery area where I picked my car up was a joy to work with. A great experience

Dealing with Brenna.
4.8
Toyota, fan on 11/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

I think I got a good deal and a decent amount of trade in for my vehicle. Brenna Bjorland was great to talk and deal with. Thank you Brenna and Toyota of Desert Moines. This is my 5th or 6th Toyota and have had GREAT LUCK WITH THEM. Larry Shelford.

Went the extra mile
5
Ctiggs on 11/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Great experience as always. This was our second purchase with Toyota of dm and they went the extra mile to get me the truck, gave me a great trade in value during both of our transactions, and even though we had a minor mishap with the truck they kept me informed and put new tires on it for the inconvenience. I recommend them 100% and will be purchasing from them again when it's time to trade up.

I had a good experience.
4.7
redhighlander on 11/27/2016
Friendliness: 5 Pricing: 4 Overall Experience: 5

The salesman, Faraz, was great and spent a lot of time with me. He was not pushy and answered all my questions. I have purchased 3 Toyotas in the past through another dealership. The salesman I had dealt with had moved on to something new.I just didn't click with a dealer there. Faraz went above and beyond. A+ Spencer S. was very helpful and went through all the things the car could do. He went over a few things I didn't get the first time.A+The guy Faraz had to check with was unfriendly and I thought rude. I would not have bought the car if I had to deal with him. I was not sure why.

we love our new suv
5
Phonephakeo Saipanya on 11/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Roland did an excellent job.Find right vehicle for us and answered all of our questions.lending officer was also helpful during the financing process.

Prepared
5
Lynn hawkinson on 11/25/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Scott had everything ready to go over as far as options available to us. It was straightforward. He was able to answer all our questions.

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