Todd Wenzel Buick

Worst experience I've ever received in there service department the service consultant Jeremiah was very rude and not helpful. I will not be going back again.

test drove a truck on saturday, was very pleasedthen when i picked it up on monday didn't notice that the radio was no longer working. took it back in on wednesday and was told well you bought it "as is" really really so you really think i'd pay that kinda money for a truck with no working radio. sooooo uterley dissapointed. definitely would never recommend theese ppl to anyone.

I worked with Tim in the Service Department and did not have a good experience all three times. In fact, I truly wish I did not have to bring in any vehicles for service at Todd Wenzel, but our vehicles are Chevy and under warranty. Tim does not have any personality and is not friendly in the least. He provides very little information while writing up a potential service agreement. If you have questions, you've got to ask. All three times I have had my vehicles in, Wenzel has had them for three, two and four days after being told EVERY time the car would be done that day. All three times I had to wait at least 18 hours before being called about the vehicle in service. I ALWAYS have to call after a couple days just to see what is going on! Just recently, I had my son's car brought in for service under warranty. We asked for a loaner when we came in and were rudely told that request had to be made upon scheduling the appointment. I am not sure how we were supposed to ever know this, especially due to the fact that the first vehicle I ever took in under warranty they had for three days and provided a loaner when I came in the second day after being told nothing about the status of my vehicle and assuming they must surely be done with it! They had my son's car for two full days without contact until my son called at the end of the first day to see how it was coming. He was treated condescendingly and told the car wasn't going to be ready until the next day some time, Of course, we had to call several times the next day. When my son came in to pick up the car, he was told in a demeaning manner by Tim that not only was one tail light out, but two bulbs had to be changed. My son didn't know whether to apologize or what! Right now I am going on the fourth day of waiting for my vehicle to be repaired under warranty. Sure enough, I waited two days until I received a phone call informing me of the status of the car. If I didn't live so close to this dealership, I would happily go elsewhere!

Great service and friendly people would recommend this dealer to anyone I know. When I got turned down by everyone else they were there to give me the chance and get me into a brand new reliable car

They listened, had a welcoming spirit and was very experienced.

Always very friendly and accommodating and willing to answer all of your questions. They are completely honest and I can leave knowing I received the best service for a great price. They always go above and beyond other dealerships as far as quality and customer service (running my vehicle through the car wash after an oil change!!) It's the little things that count. I will ALWAYS go to Todd Wenzel. Thank you!

We are very pleased with the excellent help from Rob and others in the process of buying our new vehicle!

Tyler Barrix was very helpful and friendly. We enjoyed working with him.We were a little disappointed by the length of time it took for things. We had requested that the paperwork be drawn up before I came in so I could just sign everything because I had my 7 month old daughter with me. I ended up being there for an hour mostly just waiting for the paperwork to be printed.Also, we were told we'd have a full tank of gas but we only received a half of tank of gas.

We worked with Rob Parker who did a fantastic job answering all of our questions and getting us setup with a vehicle. We had met him when we were driving around to different dealerships car shopping and not being associated with any dealership in GR we returned because of the initial interaction with Rob.

Your saleperson went aboveboard to help me get into my car I would recommend Todd wenzel dealership to. anyone looking to buy a car. Y j