Three County Volkswagen
took my Routan for DVD repair. charged for the diagnostic fee but did not identify/solve/rectify the problem. Rude customer service. PLEASE DONT GO. THEY CHARGE YOU FOR NOTHING to COVER the salaries
THE SERVICE WAS HANDLED VERY WELL WHILE PURCHASING OUR CAR FROM JOSE APONTE. JOSE AS WELL AS ALL THE OTHER EMPLOYEES AND MANAGERS WERE GREAT TO WORK WITH. THEY MADE THE TRANSACTION VERY PLEASANT.
I got a cal from James from sales today and was told I came up on his list to get out early. So I said I love the Jetta and he got me out of my car today and into brand new Jetta 7 months early I was thrilled he gave me new Jetta heated seats n back up camera thank you for delivering the car! Thanks Ernie n James I will send everyone to you guys!
Customer service dept is what makes the customer's visit good or bad. This facility has excellent customer service manners, always pleasant!
To be honest the service department is poorly run. There is one gentleman at the counter with glasses He seems to be the only gentleman really working. But his professional attitude is very poor the way i heard him speaking to some customers and the way he treated my husband and me. I could also hear some of the comments they were making behind the counter very unprofessional. The service manager is also just as rude. The prices are way too high and the service is horrible I had to wait about 1.5 hours to take a test drive with the technician who was very nice and sweet i believe his name was Jose. Stay clear of this dealer
I recently moved to Lyndhurst NJ from Orlando Florida. I own a 2012 VW Jetta which I love. I recently had my vehicle serviced at Three County Volkswagen. The Service Advisor was great! She explained everything that was needed on the vehicle and walked over to my car and showed me everything that was recommended to replace. I had my 30,000 mile service done at the dealership and I was out of the service department less than an hour. I will definitely recommend this dealership to my friends and family
This dealer was by far the best around. My salesman was there victor giusfredi. He was extremely knowledgeable about there product line. I would recommend this dealer and salesman to anyone. I will definitely be going back in the near future to purchase another vehicle
I needed a late afternoon last minute service appointment this past Saturday, 9/26. Just a few hours earlier the battery of my 2011 Jetta with 104000 miles suddenly died. I had been advised by AAA to invest in a new battery immediately after receiving a jump. I called several Volkswagen service departments including the one 15 minutes from my home. Three County offered the best price and was actually running a special on batteries and installation. It was 2:52 pm when I spoke to Matt at Three County Volkswagen to make an appointment. I was advised that I needed to arrive to the dealership by 3:30 because that was the time the workers would start going home. I live about 30 min away and did not arrive until 3:40. I was expecting to be turned away, but Matt, the service manager, warmly greeted me and said we have been waiting for you. Within 15 minutes I had a new battery for my Jetta and I was able to continue with my very busy agenda for the day. I was very appreciative and extremely impressed with both the outstanding customer service and servicing of my car. I have leased or purchased a total of four Volkswagens in the past fifteen years. I have had my cars serviced at many different Volkswagen service departments over the years and none of them compare to the high quality of service and competitive pricing that is offered by Three County. Volkswagen.
Will never buy here again. Major issues with my VW. Lied told me they never heard of issue happening. I did some research called again gave the same info the same person told me they know about. Could cost up to 2500 , Then told me it could go as high as 4500. Asked Sales manager to help get into something else , just wanted fair value ,they did not want to help at all. I dumped the car and am now crushed financially. HATE THEM NOW.
We were there 2 times and dealt with Stan B. The first time was about a lease of a new Jetta but we just could not afford it although Stan worked the numbers with us. We went back a week later and purchased a preowned car with Stan who again was very patient with us and worked the numbers to the best of his ability. I would go back to this dealership and work with Stan in a heartbeat.
