Sheehy Ford of Warrenton
Recently I purchased a 2013 F150 XLT. First vehicle I have purchased in nearly 15+ years. That process was great.Then on Oct. 26 I took my truck in for its first 5K service. I am a VIP member and scheduling the appointment that was quick and convenient. The actual service took approximately one hour as was estimated and the service department was able to answer all of my questions. I actually look forward to taking my truck in for its regular appointments.
Thumbs way up to the service department for excellent service received today. Thanks goes out to John Colon and Gary the service advisor.Thanks again.
We purchased our Escape from a different dealer but started to use Sheehy Warrenton for the extended service/maintenance agreement, due to convenience, where we met the service writer, Ben. Ben has always been consistent with his willingness to help and/or deliver the service as presented at time of purchase, over a period of time. Went in the other day for a service realizing a shield underneath was loose. Meant to make mention of this to Ben, but forgot. Day later, while walking to the vehicle, I noticed the shield was reattached. Ben and/or tech never made mention or charge for this. This may have been a minor problem but it was very much magnified by the appearance. Being I am very much involved in the service industry, the consideration given by Ben to detail goes a long, long way in my book...so much so, we'll consider this dealer at time of replacement.
Went to purchase a value car that was in stock there on 9/3/16. When I finally got in to talk with the finance manager Luis. I was told I had to purchase the extra warranty and the vip. Well I repeatedly told him that I did not want either one. He stated that I could cancel them after a certain time. He then told me that my APR would go up to 8.99% to offset cost of the loan if I did not agree to get the extra warranty or vip. Mind you, the loan would be through their credit union they deal with. My credit was very good. And I even asked, why check my credit if you are going to set the APR to what you want it to be? Well we went back and forth about the warranty, vip, and APR for a bit. Finally I decided that my money would be better spent elsewhere. I was also about to be charged a value car fee as well. The other Sheehy dealerships don't charge that. And I have purchased two other vehicles from a different Sheehy dealership. Whatever happened to truth in lending? I guess I was supposed to go along with a transaction of lies because I am a female. Not so.
I went on a Friday evening to look at a 2016 F150 5.0 that they had in stock according to the website. I arrived and was greated by Bryce Do. I showed him the vehicle that I wanted. He said it was at their other location but could DX (dealer exchange) it in. In the mean time I test drove the exact vehicle minus the color. Was pleased with the vehicle, filled out some paperwork but they realized that the vehicle was sold that day. No big deal I was not in a rush. By this time it was already 9:30 pm and I said we could finish everything up the next day. The next day they brought in the vehicle I wanted but had different style rims, which I was aware of. They said to come in on Monday (the service department was closed) and they will switch them out at no extra charge. When I came in first thing Monday morning Bryce was already there (2 hours before he was supposed to be) to make sure everything went smoothly. I ended up getting a great trade in valued and linex bed liner for free. My experience was pleasant and they helped me any way that they could. Brian S.
While having my 2014 Fusion in to try and find the cause of the climate control system shutting down ,I was given a Sheehy courtesy loaner. It was two quarts low on oil, transmission was slipping, was completely out of wiper fluid and stunk like an ashtray. After complaining to my service advisor I was informed that I had the only car that was available. I will not be returning to this dealership to have my vehicle serviced when they cannot even properly maintain their own. I was embarrassed for them!Charles Hacherl
We had our first buying experience with Sheehy of Warrenton and it won't be our last. Sales representative Kenny Slaustas was out outstanding and committed himself to finding the best car for our family at the best price. The entire staff from Kenny, to manager, to financial manager was easy to professional yet easy to work with. It was definitely a positive experience.
Our buying experience was great and credit is given to Sales Consultant -- KIM HENSLEY! She found us on the lot looking at a Ford Connect late Sunday evening -- took time with us even though it was closing time to answer questions + take a test drive. During the week our son/daughter came by the dealership and Kim took time (once again) to answer questions and made it possible for a test drive. We met Friday morning June 10th and Kim was very patient and walked up through the process -- ultimately we drove off the lot with the vehicle. We appreciated Kim's patience, knowledge of the vehicle and when she did not have the answer she went and found out rather than just giving us an answer.
I purchased a new vehicle from Sheehy Ford of Warrenton last week. The service provided by Kim Hensley and Chris Ricketts was outstanding. They were knowledgeable and accommodating, and my experience there was the best car buying experience I have ever had.
I needed a car. Sheehy worked out a trade on my old car put me in a brand new ford focus. The sales people were great. I would. Highly reccomend this dealership .
