Scranton Motors Inc.

I recently decided to replace my existing 1999 pickup with a new GMC model. Rather than spend days driving between dealerships, I did some research on line and determined that Scranton Motors seemed to have the best selection in my area. I decided to pay them a visit. I arrived at the dealership and was greeted courteously by a gentleman behind the counter. When I explained that I was interested in purchasing a new pickup, this gentleman referred me to Nick Florentino, a sales consultant. I explained to Nick what I was looking for in a truck and provided him with a list of "deal-breakers" -- features that I absolutely had to have -- such as 4-wheel drive (I live WAY out in the country) and a back-up camera (I have a neck injury that prevents me from turning my head more than a few degrees in either direction), as well as a few things that weren't deal-breakers but that would enhance my enjoyment of the vehicle, such as heated power seats (with memory) and a leather interior. Within a very few minutes, Nick located a vehicle on the lot that included not only my entire wish list, but also a number of additional features such as adjustable foot pedals, dual climate controls, heated mirrors, fog lights, OnStar, wi-fi hotspot, Bluetooth, locking tailgate and a premium sound system. Nick thoroughly familiarized me with all of the various features of the truck -- he was familiar with every nuance of the truck's operation. He paired the truck's Bluetooth with my iPhone, and we decided to take the truck for a test drive. Nick asked me if I would prefer to take it on city streets or the highway, and he was most agreeable when I suggested that we do a little of both. Needless to say, the truck handled beautifully. We returned to the dealership and discussed the price, which I found to be very much in line with what I had come to expect based on my on-line research; the price also included a 20% rebate based on the truck's MSRP. I bought the truck. When my wife and I picked up the new vehicle Nick again asked whether I had any questions regarding any of the truck's features, and even helped me to set up my OnStar account. Nick then turned us over to Anjenette Colby, Scranton's business manager, who had all of our paperwork neatly arranged. The signing of documents proceeded smoothly. Nick, as well as the entire staff, was friendly, helpful and courteous throughout the entire transaction, and even contacted my insurance carrier to obtain the necessary insurance ID card. I have been buying vehicles since 1963, but I had never before encountered this level of service. Based on my experience with this purchase, I would not hesitate to recommend Scranton Motors; I never felt pressured, and I got a great truck.

Fantastic inventory. Great trade price. Actual purchase price was negotiated in under a minute. Amazed my new truck was ready for pickup 5 hours after purchase.My next truck will definately be from Scranton.

The sales team worked it out so that I was able to obtain the exact car I wanted. They followed up with me after the sale of the car to make sure everything was going well with my vehicle and that I was enjoying my new purchase. After my purchase, they took time to explain some of the features of my car that I had trouble understanding. I went to this dealership to buy my car because the service department was very helpful to me when dealing with my Mom's car that I brought there just one month prior. Lastly, the lady that handled the financing portion for the car loan got me an amazing deal; she told me about a GM promotion for 0% interest, which took advantage of; I couldn't have hoped for a better deal than that! I am very happy with the Scranton Motors dealership and will continue to bring my car there for car maintenance, when needed.

I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spare key and matching touchup paint to cover bare metal exposed. There first follow up to resolve was to sell me a new set of tires and rims for $1800. I just gave them a check for $30K. 2 months of constantly hounding them to replace the slashed tire that was constantly leaking air, I was finally given an appointment. 3 weeks ago I came in, I finally got the tire replaced, had confirmed it was not inflated to the correct pressures, received the spare key and they forgot about the TU paint. Promised they would mail it. Had to call them again to request it again. Snow has already fallen and temps dropping and now too cold to paint the bare metal. Far from good customer service

Bought a used car which came with a 90 day 3000 mile warranty 3 weeks later the car wouldn't start called them and spoke with a lady don't know her name she told me I have to pay for the towing and if it needed a battery I have to pay for that too I told her the car is still under warranty they should have to pay for the towing and what ever the car needs she said she will talk to the manager and hung up on me never heard back from her then David the sales man called me I missed his call and called him back 2 minutes after he called me and he never got back to me then the service guy called me and I told him what was going on and he said he will call me back in 10 minutes and he never called me back now I have a car that I've only had for 24 day sitting in my driveway dead and will not start still under warranty and they do not want to pay to fix it how is this dealer Scranton motors getting away with this do not buy anything from them my next review will be to the better business Bureau

I have purchased 4 vehicles from Scranton and delt with many people in many departments. We have had great experiences from day one. They go above and beyond on a regular basis. It is not convenient for us to go there but it's well worth it. I always recommend them.

I have purchased 1 used vehicle, 1 loaner vehicle and 2 new vehicles from Scranton. I have delt with many people in every department and have never been unsatisfied. I was in an accident with my brand new truck and Matt Scranton was far more helpful than either insurance company. Scranton is not the closest dealership to me but they are well worth the drive and I wouldn't go anywhere else.

Very bad service center , unfriendly staff, more expensive than other dealerside , No honesty Inferior service, Long Island dealers much better , over priced, slow service center

I will never purchase a vehicle from them again. After 16 years of doing business & 8 vehicles later I will never go back due to their impersonal & predatory behavior. I do have another GMC & BUICK Dealer now that delivers service & qualify service. GATES

Unfortunately car was not fixed right the first time. But these new cars can be complex to say the least. Tony, Mike Wells and Beverly took very good care of me and overall made the experience pleasant and timely. I trust them and I will be back. Brien Meehan