Riata Ford
I was there with Monday or Tuesday for service. I was met by a very professional woman who's name I can't remember, . Brown shoulder length hair. I didn't have an appointment but was in an out quickly with extremely helpful, courteous, and professional service. Best Ford dealership I have ever been too and I travel so I go to Ford Dealership Service a lot when I have an issue on the road. Great service! Thank you.
John was a pleasure to work with. Did most of the deal over the phone. Went in to finalize and was out of there in no time! Love my Mustang!!!
All aspects of our pre-purchase and purchase were great. Meredith was a pleasure to engage on the phone and in person. Certainly did not hurt that she is a fellow automotive enthusiast and loves the Ford product line. While completing our finance transaction Jennifer was both informative and courteous and honored our request for expediency. Lastly, Paul in service was friendly and professional in outlining our options on making a corrective action on a minor molding defect. The one disappointment we had was the results of the vehicle prep. It fell short of expectations and appeared to be addressed hastily...the exterior and interior (glass) had significant streaked/smudges and the engine bay was not detailed or even rinsed off (quite dusty).
We had been searching for 2 used vehicles, need to replace one of our current vehicles and wanted to purchase one for our daughter. We searched our local dealers and didn't find anything in our range since we need 2 vehicles. Rick Stives was great in responding to us online, so we decided to make the 120 mile drive to look at the vehicle. Rick even followed up with emailing us other vehicles in the same price range so we drove back the following day to purchase the original vehicle we went to see. The whole experience was pleasant, never felt any pressure.
Our company was replacing two F-150's with a new F-150 and Taurus. Spoke with AJ in sales, he found the vehicles we wanted and beat other competitors prices to earn our business. Throughout the sales process AJ was easy to deal with, no pressure sales tactics whatsoever. I would highly recommend Riata Ford as well as Ajay Malani if you are in the market for a new Ford vehicle.
The process was easy and I didn't feel any pressure at all to buy. John worked with me to get everything where it needed to be!
I was searching the country for a new vehicle, and I had a particular make/model/color/price/milage I was looking for, and Riata Ford was the only one that had one in my limits. They also had very high quality pictures of the vehicle I was looking at, and it made me buying the car that much more comfortable, especially since I am located in North Carolina. When the car arrived, it was just as the pictures advertised. I worked with Rick Stives, and he made the process of purchasing the vehicle super simple. Within a short period of time, I decided on the car, had the paperwork signed, and the car in my driveway. Would definitely recommend!
Jacob will be an exellant salesperson, he working very hard at it. His customer service is very good.Went to Riatta to "look" at a used car. We ended up purchasing a new Ford insted of used. Jacob & Tony bent over backward to find the right carfor us. LOVE LOVE LOVE our new Ford Edge.
Staff was very friendly and got us a great deal and even went out of their way to speak with ford and get our payment s were we needed them. Had leather put in and they kept us up to date on that process as well. Tony was on top of it. Thank you.Someone rear ended us after only having truck two weeks and they took care of us very well setting us up with collision center and all. Very happy with all that was done. Tony was awesome.
Sadly by far this is the Worst experience I have had buying a vehicle. The Sales person "Kristen Meredith" gave a lot of "lip" service but when it came to delivering she "back tracked" all the way. I went to Financing and that too was a "one, two punch" the lady spoke like she owned the dealership and stated that "she" would do this and that. Then we had to involve the Manager "Tony", Bless him, he tried but really just covered up for his poor sales person instead of holding her accountable. An example: Kristen had told me that when I went in to pick up my 2011 Tahoe she would have it "gassed up and detailed with the third row put in and back defrost line connected" I gave her plenty of notice when I was coming. We get there and third row was going to be put in and defrost line was still disconnected and when I call it to her attention she said "You can go and buy some super glue and put it back on yourself" OMG I couldn't believe it. Then we go to drive off and gas tank was about 1/4 of tank. I text Kristen next morning letting her know and what she had said and her words exactly and I quote "If I said that I misspoke." This was the last straw, she was so unprofessional and I informed her that she "misspoke" a lot of things, she focused on the sale and forgot about the customer.
