Miller Subaru
Jay Fralin and Rose Principato provided us with an excellent, low pressure, informative leasing experience. We highly recommend Jay and Miller Subaru! We love our 2016 Crosstrek, and look forward to many years of happy motoring with Miller Subaru!
We can't say enough about the service that we received yesterday while purchasing our first Subaru. Our salesman DJ, was great! He was professional, efficient, and very knowledgeable about the vehicle. He was never pushy. He listened to us and found us the perfect car. We are completely thrilled. Thank you for such a great experience!
Our Forester is our third car purchased at Miller Subaru and my second dealing with John Poster. I still have my Outback and this car was for my husband. John Poster does not press you to buy and lets you just look around while answering your questions. That is why I asked for John since I was pleased with my last transaction. The process was just as smooth. He explained every detail of the Forester and even set up the hands free cell phone.I hope I can deal with John when I am ready to replace my Outback.
The salesman at Miller Subaru are very easy to deal with. My sales person was DJ always very courteous and helpful. When it was time to finalize the deal Carl was great in explaining all the paper work . Very Satisfied love the dealership.
This is the first time I have purchased a vehicle with a dealership, and I am fortunate I found the team at Miller Subaru. John Poster, after only briefly hearing my needs in a car (milage, city parking, etc) over the phone, was able to put me one that was perfect on the first try within minutes after my arrival. Rose expertly and patiently walked me through the contracts and such, not making me feel rushed and taking her time to fully answer my questions. Looking forward to buying my next car from the team at Miller Subaru.
This is our first Subaru purchase. We are so glad that we chose Miller Subaru and assisted by John Poster. From our first visit to the actual purchase of the car, we have been very pleased. The service he provided us was outstanding. This is our first Subaru and so far we are impressed.
GREAT people, service, whole experience , friendly, knowledgeable easy to communicate with and work with treat you like a person not like a customer will recommend to friends Ed Hughes ,Carl Savage are excellent-top of the line- if I need another car will most definitely go back I think a positive review is important because they are so outstanding they deserve all the stars you can give Frank B.
This is just like most other typical car dealerships. Out to con you. Here is what happened. I called to see if they have the specific vehicle in stock and available. My plan was to lease. They confirmed YES to both also confirmed that mileage on the vehicle is under 30. When I showed up at dealership, the vehicle was shown after about 20 minutes of waiting and then it has 55 miles on it. Next, the Salesman (SM) and I talk about numbers. At this point before we start the negotiation, he says that the vehicle was requested by another dealer but he called and convinced them to take another car (at a later time, he was even asking me what time on a specific day would work to pick up the car). They offered a price. I counter-offered. They easily agreed. I was surprised but here is where it gets interesting. I did my thorough research and called a few dealers to get the Money Factor and Residual Value. I got four resources saying MF is .00066 and RV is 59% for the specific vehicle and mileage and lease term. The SM goes in to General Managers (GM) and comes out about 5-6 times. The GM comes out with a monthly $ lease number. When I asked him specific questions about what was his MF was and the residual value, he gets nervous. I also had a trade-in. And the trade-in has ultra-low mileage which was apprised by three other dealers and confirmed to have at least $2600 in positive equity. The GM agrees to about $2600 but silently rolls all of this into new lease. So, when I told him that I rather have my lease payments high but would like a check for the $2600, he starts to get really nervous. The SM now has a nasty fit and says we still have to check with the other dealer if he is okay to let go this vehicle and when I asked why he said early on that the issue was straightened out, he says you can roll your eyes as much as you want but it is what it is. Now, with SM getting nasty and GM unwilling and wanting to get out of the deal, handed me keys and asked me to leave. Yes. He asked me to leave. This is after 4 hours of wasting my time there. Masterful con artistry on display all the way through. Please do yourself a favor and avoid this dealership. They also have a Ford dealership next door. Skip that as well. They want you to buy the car without asking any questions about the financing aspect of the deal. If you ask questions, you have to leave.
This is really an impressive operation, the way a new car buying process should be. In an era where many dealerships have really stepped up their game in delivering a friendly, fair, and efficient experience (I connected with over 10 dealerships during my car search and there are a lot of good ones out there), Miller Subaru (and in particular, Aaron Freedman) stands out. They are prompt in responding by phone or email, they know their product, and they know how to tackle challenges that arise. When they didn't have a Subaru Impreza in stock in the trim I wanted, they located the vehicle and still offered a fair, competitive price, consistent with their original commitment. They delivered the car on time, in perfect condition, and really took the time to explain it's features. A first class operation!
Miller Subaru and John Poster are proof that car buying doesn't need to be a painful experience. This review is long overdue since we bought the car back in November, but the fact remains this place is a rare find. Unfortunately, we did the looking, tire kicking and asking of questions at a different nearby dealer from whom we would never buy a car. So when we contacted Miller and John, we already knew what we wanted. John negotiated with us on a fair price without any of typical car dealer tactics. We handled most of the details via email and phone calls and nothing changed when we got to the dealer. The car was what we saw on-line, no "accidental" incorrect amounts on the paperwork, no add-on up-sells. Everyone in the dealer was friendly and worked efficiently. I can't think of one thing we wished had happened differently. If you need a Subaru, go to Miller and buy one from John Poster.
