Mercedes-Benz of Westmont
Richard Heidecke was very pleasurable to work with. He not a high pressure sales man which made working with him such a great experience.
We got very good service. They are very profertional. They are very nice.
Nice people! Will give you all the time you need to make a selection with NO pressure. Kimberly is the best !
Jason was awesome. I am considering an SUV when my lease is up and was set up for a loaner and he made sure he got me the type SUV I was considering to buy next year. He did an awesome job, don't lose him!
I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to this point, I have received the highest level of service from every other MB dealership I have worked with, but MB of Westmont has shattered that reputation. I have never felt so taken advantage of in any transaction I have ever had, and this is certainly my most unpleasant car buying experience. I purchased a CPO 2012 C350 sight unseen via email with salesman Mike Moran. I live in Wisconsin, and the selection for this particular car is non existent in the cheese state. We agreed on price, and I requested financing through MB Financial. The agreement was that I would drive down, return my leased C300, and drive back in the C350. The sales experience was pretty standard and everything only took about an hour and half. The only difference was that they set me up with Bank of America instead of MBFS. Mike handed me my paperwork for the lease return and said for your records.Once I got home, I discovered that the car had subtle, but substantial damage to the front end. The grill was detached from the front bumper and both headlights are misaligned. There were also some mismatching on the body panels, and paint chipping. This type of damage is shocking, considering the car was CPO and the Carfax did not reveal any accidents or body work. Here is a link to a video showing the damage: https://youtu.be/ZEAlgS3a02U. When I took the car to my local MB dealer, they were able to confirm that the car had been in some kind of accident and was not properly repaired. I sent Mike numerous emails to try and rectify this, and he did not respond. Even an email to the GM did not precipitate a response. This leads me to believe that they deliberately Certified a car they knew to be damaged and took advantage of an out of state buyer.I then got a letter from MBFS stating that I owed upwards of $600 for lease end fees. After digging out the copies of the lease end paperwork for my records I discovered that the lease end fees were only waived if I purchased a CPO Mercedes AND I financed with MBFS. Mike knew this and deliberately deceived me at the dealership so I would not question it, or insist on switching to MBFS.As if that werent enough, Mercedes of Westmont was supposed to handle the title and license plate applications for my Wisconsin plates. My temporary tags are expiring this week and I still havent received my plates. I called the Wisconsin DMV and they have not even received the paperwork. It has been a month since I purchased the car. I have called twice and sent numerous emails to get this rectified, including to the GM, and have not received any kind of response. This is simply a case of gross incompetence. Lastly, I recently checked up on my credit report and found out that they performed five hard inquiries, which will negatively affect my credit score for the next two years.I will certainly never do business with Mercedes of Westmont or any Autonation dealership ever again, and I most likely will no longer be a Mercedes Benz customer. The shame of it is that I actually do enjoy the car, but I have no confidence in it mechanically and after this week I wont be able to legally drive it until MB of Westmont files my paperwork.
Good job, thanks. Thanks for quick service. I appreciate the fact that I did not have to book a car and return later in day to pick up my car.
My Service Consultant Matt Price is very nice. With his help, the whole experience is enjoyable. I would like to give a A+ or 5 star for his excellent service. Thanks. We will come back.
The entire staff is professional and friendly! Their shuttle service is fast and also friendly! Our salesman Earl, is top notch. He made our buying experience the best!!
the sales Rep Richard Heidecke is Fantastic and he made the buying process extremely pleasant. This dealership has every car in every color, options to meet almost everybody's need and dreams. They need to improve on the financial people. I dealt with Jose Gomeze and it was not very pleasant.
Jason Muza is excellent. Every time I come there from work, he greets me and goes beyond the call of duty.
