Mercedes-Benz of Arrowhead
Service here has been nothing short of spectacular. Always greeted professionally and Tina Griffith is very detailed and conscientious paying attention to details. Explains the process and keeps me informed about the status of the work. Best service experience ever.
Just took delivery of 2017 E Class Sedan and could not be more satisfied with the overall experience. Sales Consultant Michael Sobuszek was excellent and worked with me to make the right decision. There was no pressure and unlike other dealerships, they didn't use the typical tactic of turning me over to a Sales Manager in order to press and close the deal on the spot for lack of a better word. They gave me time to make the decision.The finance process was smooth and no pressure to try to upsell me on added features or costs. Finally, I had to take the vehicle in to get my tire pressure checked. The service advisor was amazingly helpful in showing me how to reset the pressures and explained in detail how overall process worked and how the pressures were set and maintained. He then actually volunteered a car wash, if I had time, which I've never had a service advisor offer before. I've always had to ask about car washes. This was a very nice surprise and much appreciated. I have say that after nearly 40 years of dealings with car dealerships and vehicle transactions, that this by far was the most pleasant. I've been into the dealership a couple of times since the purchase and the staff has been open and friendly, which I haven't seen before after making the purchase. I would not hesitate to recommend this dealership, if you are considering a new or pre owned Mercedes.F Kriess
We bought our GLK 2010 from Mercedes Arrowhead. The sales staff, service personnel and financial personnel were superb. They were kind, professional and supportive. Today I called and spoke to "Andy" in Service to schedule my 75,000 service. In the past, Esther (who was our service person) took Chandler Mercedes coupons - graciously. Today, Andy was rude and really insulting. He said "no way, Mercedes Chandler were hiring non-skilled people for minimum wage instead of Master Certified Technicians and they wouldn't honor anything from them. He could have apologized and changed his tone to tell me "no" but he was one of the nastiest people I have ever dealt with in an automobile service capacity. I will not return - to do service, purchase or recommend!
Took in Sprinter to get checked out and ended up with a leaking roof at 12,000 miles, now warranty is out and we have to pay for a problem that was never fixed. Last year took in our Sprinter to get checked out and get its service done, however when we drove from Arizona to Florida, our car ended up shutting down in the middle of the highway and wouldn't start back up. Then we got to Florida and took it to their service and they ended up fixing it, spent our whole vacation at the Mercedes dealership trying to fix their mistakes. Then this year we take it again this year for a check up and they tell us everything is perfect, come to find out our roof was leaking from the rain. We called and asked for help but they weren't willing to help, were extremely rude through the whole process and hung up on us. Just because of all these incidents we've changed our whole out look on the Mercedes brand.
I worked with Michael Sobczak. It was obvious all he wanted was a sale. I could live with his horrendous grammar and accent, but everything else was too much. He said everything I wanted to hear even though he was not being honest. I should say that either he was intentionally lying or he was just one of the most uninformed salesperson alive. Some issues- wrong money factor on lease rate, didn't know about next years model with added features, service plan "included" which he pointed out several times, but I later found out to mean that they automatically charge you $1200 without disclosing it at all. I found out at the last moment after reading thru the contract in the finance dept. I was told about 10 times how important the survey was and how it affects his salary, which is just tacky. 6 weeks later I still haven't received the survey....coincidental? doubt it. I was asked to come in and sign the paperwork before the end of the month so it would count toward that months sales so I said ok. Once there, I was told the lease starts immediately. I said I came to sign the paperwork so the deal is closed, but my car wouldn't be delivered for another 2 1/2 weeks, so why would I start paying on a car that I don't have. Absolutely ridiculous! My car was promised and took an additional 2 1/2 weeks to arrive after it couldn't be found. 2 emails to the GM Matt Kinder have gone unanswered. When we got a loaner car after my car, Michael couldn't be found. Michael couldn't be located until we were driving away in the loaner, after waiting around 35 minutes. Real nice to leave us hanging and no one knew anything about the promised loaner car. I will say the receptionist at the front desk was very professional and concerned about us sitting there waiting with Michael nowhere to be found. Also, Josh was very professional and knowledgeable when he came out to teach us all the car's features. I will never return to this dealer and will now have to drive 45 minutes further to go to another dealer which is absolutely fine with me. I am so frustrated with Michael and the GM. I waited 6 weeks after getting the car to write this review in hopes things would've gotten better but this dealership continues to disappoint.
I'm so happy with this service for the new Mercedes cargo van I will recommend to everybody
If I could, I would give them a zero star review. They will do and say anything to make a sale. I purchased a new car in April with Bob Cross over the phone. When I went to pick up the car, a random person handed me the keys and then just walked away. A refund check that was promised by the sales person never surfaced. The worst car dealership experience I have ever had! I recently purchased a BMW in Portland and I throughly enjoyed the process working with the respectable sales people there. I will stick with BMW as they clearly have much better business ethics.
I just purchased my first Mercedes Benz this week, and I have to say it was my best car buying experience. Michael Sobczak was fantastic to work with and he helped us select the right vehicle. Michael made the buying experience very enjoyable and it was a pleasure to meet him. Todd did a great job in the finance department and Josh was very patient instructing my wife on how to use the many technology features of the car. Overall a great car buying experience. I will return again to Mercedes Benz of Arrowhead for a future purchase.
I have been dealing with Don Depaul since 1970 and have found him to be genuinely honest,helpful and very knowledge. I trust his opinion and won't deal with anyone but him.
Great parts department, very knowledgeable and helpful. Sales team is responsive and prices are very competitive especially on MB CPO cars, which are a great deal.
