Lockhart Cadillac North
Drove 6hrs to purchase a CPO Escalade ESV and was well worth it. Charles took care of the paperwork prior to my arrival, picked me up at the rental place and had the Escalade detailed to perfection. The Escalade was better than described! Charles took the time to go over everything in the Escalade and was extremely professional. Amazing attention to detail. I would definitely purchase my next Cadillac from Lockhart and recommend my friends .even with the drive! Huge selection of Escalades.
Spoiler blew off of car in August and took it in for you to look at. On August 17 I called Tim Haskett to go ahead and order parts to get it done. On August 26th after not hearing anything from him I left a message about status..no return phone call. On August 29th, I called back again...no return phone call. On August 30th, I called Tom Vanderpool. Amazing I did receive a return phone call after that. I scheduled Thursday September 1st to bring it in. On Friday September 2nd, Tim calls and asks where a part is. Like I'm supposed to know where the part is. I took it to him to look at to order what was needed to complete repairs. He said I'll let you know. That same day at 5 I call him (he never called me) to see when I could pick up my car. This was the Friday before labor day. He says I have to order that part and your car won't be ready til Tuesday! I said whey didn't you call me earlier to let me know as now I have to find a vehicle for the next 4 days! He never once offered me a car. And he proceeds to tell me that he took a late lunch and he was going to call...when...midnight?!? On Tuesday again at 5 (he never called me) I call to see when my car is ready. He says You know what...that part never came in. It's going to be another day. Are you seriously kidding me. At some point in that day he knew the part wasn't coming in and never called. I finally called Tom and told him to get involved. Not ONE time did Tim ever call me to tell me anything unless prompted by Tom. Finally picked my car up at 6 on Wednesday!!!! I can purchase any car that I want. I picked Cadillac for their service. This was my second car I purchased from Lockhart. It is also sadly my last. Get better people. When Tom was involved he took car of it but it was too little too late.
On two occasions I was informed that I should wait until my oil percentage reached 20, before bringing my vehicle in for a oil change. I was advised that this would permit receipt of an oil change and tire rotation free of charge as a result of my premium package purchase/status. This was based on the information provided in the dealership system . However, this was not the case. Upon my arrival to my scheduled appointment, I was advised that I was responsible for paying both the oil change and tire rotation due to the mileage on my 2015 Cadillac Escalade. Specifically, they advised that once my vehicle reached 50,000 miles my account status became null and void. I was very unhappy, to say the least. I expressed my frustration and what I was initially informed to both the customer service team - in the service department and to the finance manager. They offered nothing as compensation or service recovery. As a matter of fact no one even cared enough to apologize. I paid for both the oil change and tire rotation service. This is very disappointing because I receive better customer service from Andy Mohr and Tom obrien Dodge- who service my other vehicles. And to think, I traded in my Range Rover to support my American Factory Workers...for this...This is Cadillac?
I have purchased several vehicles both new and used from Lockhart. Many of my friends have also purchased from them as well due to the way the dealer treated me. Matt Mustafa has found everything I have been looking for and brought the vehicle in for me. I am more than happy with the dealer and also the service department. Sam in service always recognizes me when I come in and is always friendly. They are a great dealer and always finds or has what we are looking for. Highly recommend them!
Brett Casey followed my repairs personally and made sure I was satisfied with the end result. Lockhart offered a new Cadillac as the loaner vehicle, while mine was in the fixed. Truly the service you expect from a Cadillac Dealer.
Tony Cron did an outstanding job making sure my Cadillac Deville would finally get the repairs that it needed. For months I'd been to several other places trying to get it running right again and failing miserably. My biggest mistake was not bringing it to Lockhart sooner for service. Tony looked over all my receipts from the past 18 months, looked them over carefully and then passed them on to the mechanic. His goal was to make sure my car was gone over thoroughly so nothing would be missed. As it turned out, my car needed a lot of work, but it was finally somewhere the work would be done right the first time and nothing was going to be left undone. During this lengthy process Tony made sure to keep me informed every step of the way. He also took extra time to call my extended warranty company to see if any of the necessary repairs were covered, explained every repair and why it needed to be done, broke down the costs for me, provided rides for me during this week long process and helped make a difficult situation manageable. After having experienced so many problems from so many other places with so many repeated repairs (and the list is quite long!) it was wonderful to finally be able to trust someone with my car and know it was going to be fixed right. So please pass on my high praise for Tony Cron to the general manager and the owner of Lockhart Cadillac. He went "above and beyond" the call of duty for me, and as a former major in the United States army that's a really big deal. In fact, Im so confident my car is going to be fixed perfectly (finally!) that Im writing this review before I even get it back. Thats this Friday and I cant wait! Janet
I came in to get warranty work and a courtesy check, after waiting an hour and a half, I ask about the vehicle. I then wait 20 more minutes with no answer... to be told that its finally finished. Go out to the car and the electronic key fob was missing, the car was unwashed and not vacuumed. After tracking down a service Rep to get it all corrected I'm now again waiting.
Although I purchased my Cadillac in another state, Lockhart Cadillac in Fishers, Indiana is the only place she goes for service! Tony is the service department has been nothing short of spectacular in every dealing I have had the past year and a half. Whether the service was for routine maintenance or repairs, the service level is consistent and consistently outstanding.
It has been a long time since I have shopped for new cars. I absolutely loved the experience at Lockhart Cadillac. Our salesperson, Matt Mustafa was a great representative of the brand and the dealer. He was very knowledgeable, courteous and accommodating to our needs. Lockhart went out of their way to make our purchase simple and easy. I can't wait to buy my next car from there.
We had an agreement on a deal for a car - everything was ready to go - until Dave Lucas (or his superiors) wanted to get an additional $1000 out of us for purely nonsense reasons. These guys are snakes, pure and simple, and are the stereotypical "used-car salesmen" that everyone hates dealing with.
