Lia Volkswagen of Enfield
I took my car in here because the 'low oil pressure turn off engine' light was on. They diagnosed it as a damaged oil pan and charged me close to $700 to put a new one on. On my way home the oil pressure light came on again.They got it towed back (after a struggle with Nicole over who should cover it).It turned out a $15 oil pressure switch was faulty and I was told it must have coincidentally failed the previous day.Then my car started leaking oil all over the place because the technician botched the oil pan installation.I couldn't stomach going back again so I finally just replaced it myself for $60 - a $640 dollar saving over what I was charged.
Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through traffic only to be turned away. Then they said I have to drop of the car on a weekday and not to wait there was not any promise they could have it done in a day now were talking about a rattle. On top of all this the car is covered under warranty and they want me to pay a 150 diagnostic fee and then they will determine if the warranty will cover the service. Why even get the warranty when they can decide if it was a covered service I am still paying payments on this vehicle. Buyer Beware
Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through traffic only to be turned away. Then they said I have to drop of the car on a weekday and not to wait there was not any promise they could have it done in a day now were talking about a rattle. On top of all this the car is covered under warranty and they want me to pay a 150 diagnostic fee and then they will determine if the warranty will cover the service. Why even get the warranty when they can decide if it was a covered service I am still paying payments on this vehicle. Buyer Beware
I called regarding an issue I was having and wanted a question answered before making an appointment. Service advisor Nicole answered the phone with an irritated demeanor. She was short and rude and lambasted me for repeating a question. If this is the type of people Lia VW has working there, I surely don't want them working on my car. I will never give Lia VW my business again and will share this negative experience with family and friends.
Wonderful experience with Lia vw Enfield ct A+.I'm about 1 hr and 15minutes away I will definitely go back there some day to purchase again.thank you for your time and kindness.
I'd rather walk than have to buy a car from them.I was shopping for a new car and I went to Lia to look at a cat that was advertised.The car was very dirty, the headliner was full of greasy finger prints. The carpet was muddy. The seats were stained. I went to another dealer VW to purchase a car and ended up with the same car I saw at Lia. The other dealer did not even clean all the mess. Terrible experience from VW. Never again.
Nikole Goodman was my service tech. My car was there for 3 year warranty service. The appointment was on time and they even completed a Manufacturer Recall which I did not think they would have time to do. I made my appointment on-line, chose the waiting for option and am truly satisfied with their service. This is my third Warranty covered service visit to Lia. My original purchase was at Lia VW in Enfield and after researching cars on line and emailing with the sales staff I was extremely pleased with my interaction with them in person. Gave me a good deal, good trade in value for my previous VW Jetta. I would certainly consider another purchase from them in the future.
This check engine light was on and I refused to drive the vehicle for a week, until I scheduled anappointment with Nikole Goodman. She was very Professional about this entire conversation. I dropped the vechicle-off on the scheduled date, and she kept me involved during the troubleshooting process and the estimated cost. Nikole and her mechanic did a wonderful job. Thanks. Alvie
I found this car on cars.com. It's in different state from where I live. I thought I had to go to DMV myself afterward. Turn out they did everything for me. I will just have to wait for the plates in the mail. I bought a car from an individual before. I find that it's much easier buying from a dealership. To me I think the dealership has to keep their reputation, so they at least have to make sure the car is ok. The car I bought all the warranty has expired, but Lia will guarantee for 60 days which I don't think I get that buying from individuals. Kyriaki Kazalis was my salesperson. We went for a test drive. Then she explained about the service that was done on the car. Also showed me the carfax. She was very nice and not pushing at all. Just let me decide.
I did not appointment but Nicole Goodman went way above and beyond to help me solve my problem. I cannot thank her enough.although understaffed she was able to facilitate the work needed to be done on my vehicle.
