Kerry Ford
Kerry Auto Mall walls wonderful! Quick email response, truck was what listing stated. We bought the truck...AMAZING people, service and value. Completely Satisfied! Highly recommend! Thank you! Kevin & Patti
Every thing I have ever brought my car in for, they jumped right on. Only kept car overnight 1 time. These guys are friendly and fast.
I went into Kerry Ford knowing what kind of car I wanted, knowing what kind of financing was working with, but not knowing if the right car and financing would be available for me. Todd Burger and Joel worked their hearts out to get as close as possible to achieving that goal. I never felt like there was secret talk behind closed doors, or that they were out to make a sucker out of me. My 5 star review isn't what I want it to be.. as I would give Todd and Joel 10 stars if I could.I went in with a 2012 chevy cruze, and walked out with a 2017 ford fusion hybrid, and the quality has just opened my eyes. I've been a chevy guy my whole life, and will never go anywhere besides Kerry Ford again for a new or certified used vehicle.Thank you, Todd and Joel, for working so hard to make this deal. You've gained a customer for life.
We would like to say thank you to Todd, Adam and Joel at Kerry Ford. The hard work they put in to get us approved for our new 2016 Ford Fusion was amazing. Todd even stayed hours after his out time to make sure the deal got done and the he got us the best deal possible, which he did. They went above and beyond to make things right after our previous experience there wasnt so great. We will definetly be back to see Todd again!
Apparently, Kerry Ford is the most vile and lying dealership in Ohio, perhaps the nation! I needed an inexpensive used PU truck to replace my current work truck. Their website person, Caitlin Brasil, assured me over the phone that the advertised truck was indeed available. I then immediately drove from Anderson Township to their fetid dealership, only to be told the truck was being sold. I left, thinking such things occasionally happen, yet later that same evening I received another email stating that deal had fallen through and the truck was still available. So, I immediately emailed Caitlin that I was incapable of driving all the way over to them to view the vehicle in the dark the same night, and promised her I would come back next day, and asked her to hold the vehiclewhich she promised to do. Later again that same evening I received yet another email from said functionary, Caitlin, stating the truck was no longer available. This level of utter xxxxxxxxx explains why used car dealers are held in the same vile contempt as lawyers and politicians. Foul, dishonest and vulgar LIARS! Bait and switchbait and switch! These scurrilous and faux business people are lower than dog droppings! My only message to you, Caitlin, is that I sincerely hope you find less vile employmentso far your existence is an utter and lying failure trying to fluff up this low-rent operation!As far as the thief who runs your operation, I suggest you forward this missive to him or her, though I believe its far too late to salvage their operation or lifeboth are utter failures! I would not attempt to deal with your crappy operation again, even if there was absolutely no other alternative!!!You are utter LYING failures!!!
We were told the valugard protection had a lifetime warranty for our truck. But after we paid they told us our truck was over 5 years old so it wasn't covered.We got the run around and no help or refund. We were not happy with the customer service we received.
Kerry Ford was a dealership that was well up to par on the courtesy department. Me and wife came in and were looking for specific options on and explorer. They not only had the options we wanted but had the ruby red color also. They offered a drive and afterwards we came back and made the buying experience very pleasant and painless. I think my wife was a little overwhelmed with all the features but we where taught how to use them pretty good. The car buying experience is always looked at in a negative light but its how you make it, I have a good time buying cars the price is on the window so people shouldn't get so uptight and mad, anyway they made it fun. thank youkenny
The Springdale location is the worst experience I've ever had with a business, in general.From the price agreement to trying to force us to take a hardtop that didn't fit our jeep, everything they promised us, they tried to back out of after we signed papers. They also wouldn't answer our phone calls or get back to us and we ended up having to drive all the way up to the dealership (over an hour drive) to get any results.After over a week of dealing with them and many hours waiting on them at the dealership, they still only gave minimal effort. I run my own business and if someone was ever wronged in the way we were, I would go above and beyond to earn their trust back and give them more than what they'd originally asked for, to do otherwise is bad for business.On top of all this, they were also verbally disrespectful to my dad and myself, which to me is the worst part.My main regret in dealing with them is that I didn't just leave the jeep and walk out, based on principle. No one should be treated that way when they're paying that much money for something.We would never go back...not even for an amazing deal.My advice: don't support bad business.
2014 Focus has been in multiple times to the service department. Each time they fail to meet basic expectations of customer service. They don't contact you back on the status of the vehicle, they have lost our keys when we came to pick it up one time. Waited for 30 min while they looked everywhere and finally found the tech still had them. They bad mouthed the same year and make as our car (know transmission issues) right while we were standing there. This time we dropped the car off before they opened(had appointment for that day), called later to check and they never looked at - keys were still in the drop box. Now without a vehicle for another day. When they looked at it the next day they half xxx looked into the a/c issue we had, said it was normal. Explained the a/c was not cooling at all. Now they say they need to replace the compressor and will be down another day. If they would have actually looked at the car the first day, done basic tests and figured out the issue, and called us right away I would have been fine waiting on the replacement part. Communication goes a long way. Even when we bought the vehicle they couldn't find one of the key fobs (push start) and the salesman was supposed to get us a new one. Went back and he still didn't do anything on the key, finally grabbed a box full of random fobs and pressed them till he found the one that was originally for our vehicle. We are seriously thinking of trading this car in for a newer one (without known Ford transmission issues) and from our experience we will not do it here!
Found a great price online for a car at Kerry Ford and emailed the dealer to make sure it was in stock. It was confirmed, via an email that arrived a little too quickly if you know what I mean, that the car was available. When I arrived, I spoke with a sales person who then spent 15 minutes "looking" for the vehicle but couldn't find it, suggested that it must have been sold earlier that day even though I had just received an email from their internet sales person stating that it was available, and given that pictures in the online advertisement were obviously taken in the winter (leave-less trees, the reflection of a bundled up cameraman), this wasn't a remotely convincing story. The were able to find a more expensive version which I test drove and genuinely liked, but they wanted 9k more than the advertised car and 7k more than their own advertisement for that exact car. When negotiating, the sales person, whose name escapes me, tried literally every dirty trick known to man. Google "car dealer dirty tricks" and you'll have their entire playbook, which I just happened to have done the day before my visit, and so it was like watching a washed up magician try to perform tricks in front of an audience that already knows how they're done. The only difference is that this "magician" is trying to steal your money.
