Gullo Ford of Conroe - The Woodlands
After testing my battery with my own tester and one other from auto zone showing it was bad I took it into gullo where they claimed it was my alternator and that it would be a $700 fix. They were unwilling to work with me and would not honor the 3 year warranty on their Ford brand battery.
Great sales experience. No haggling in prices or trade. They were fair from the start and made the process of buying a new truck (which I hate) go very smoothly. Sean Brelin was my sales guy and he was awesome. Highly recommend Gullo Ford in Conroeand Sean.
In Texas, we Texans like to be fair, upfront and courteous with everyone. We always give a fair shake and expect one in return. Gullo Ford may be in Texas but they sure don't act like Texans. As a retired military senior leader with 25 years of service, I know a lot about honor, integrity and respect. You won't find any these values at this dealership. I was even pre-approved with my own bank financing but the finance director left for the day without the common courtesy of telling my salesman. My salesman said he would call me first thing in the morning and that was over 1 week ago !!!As military retiree was appalled by the way this dealership does business.
I purchased a new F-150 from Gullo Ford in 2014 which was a pretty good experience. I returned last week believing loyalty mattered to Gullo. It is normal to expect that trade-in appraisal would come somewhat low. They appraised my trade-in at far less than KBB Instant Cash offer (usually less than trade-in range) to the point I felt insulted. At that point, I decided to see if we could work a deal without trade, but that appraisal left a really bad taste. I didn't get a good feeling, so I ended up sleeping on their offer and I'm glad I did. I went to different Ford dealership instead. I've got much better deal on my trade (definitely inside the trade range) and also a great deal on my new 2016 F-150 Lariat. They genuinely wanted to make a deal happen and worked with me. What a bummer for Gullo... they speak a great game, but their actions and methods don't. All in all, they lost me as a customer.
This was the best new car purchase experience we have had. Tyler Messinger was knowledgeable, responsive and great to work with. We will request him when we purchase our next vehicle.
Outstanding experience .... Tim did a great job getting us in front of the Trucks we were interested in.... Good listener and wanted to earn my business. I had been a planet ford customer for 20 * years ... They dropped the all the last couple times and Tim was there to scoop it up and get the job done. I'll be back
I have taken my 2009 Ford Expedition in several times for oil changes and minor repairs. They have always done an outstanding job of calling me, keeping me updated. My furniture store is just in downtown Conroe, and they drop me off, pick me up no problem. My experience today was a dead battery, could not jump it. Had it towed in with AAA. I mean it was very dead. Shayna H (looks like Jody Foster!!) called me and said it was just a loose cable (not by the battery) and they tightened it up, charged the battery, NO CHARGE!! Yet they could have charged me for something...Great place!! Very friendly, nicely ran... Conroe has the best of the best of family run dealerships in The Greater Houston Area!By the way, the shuttle guys are the best!!Chris Pfeiffer, Homestead House Furniture201 N Pacific St Conroe, TX 77301
I was being helped by Froy and Christian. They looked and found exactly what I wanted even when I wasn't too sure myself. They always pushed to get me the best deal and car that would work for me and my kids. They explained the car and helped me set up everything. They were always very nice and while it can be a stressful situation they made it smooth and even fun. Thank you guys and Gullo Ford for all the help!
This was great from the start to the finish. The most fun I have ever had purchasing a car, and that's what it is supposed to be like. You guys were awesome. A very special thanks to Nick and Ceaser, you two guys went out of your way to make this an very special experience.
Sale person Jesse is great. Found a used low mileage Ford Escape in one afternoon. Wish it cost a little less but net net a nice deal and great sales person.
