Gresham Ford
Excellent, so fun, so good !I will send everyone I know looking for a car to Gresham Ford !
As expected, FAST FRIENDLY SERVICE. They have never tried to sell-up, and continue to make oil changes a seamless experience.
On Monday, September 19, 2016, I called Gresham Ford to inquire about an appointment to have the clutch replaced in my 2006 Mustang. I spoke with Greg who quoted me $925 and said the work would take 2 days (including sending out the fly wheel to be resurfaced). Greg told me to make an appointment a few days out to give them time to get the parts in. I made an appointment for the following week on Monday, 9/26/2016.I dropped my car off at Gresham Ford on Sunday, 9/25/16 at approximately 12:30 p.m. At approximately 3:00 p.m. on Monday, 9/26/16, Ryan (the Service Manager) from Gresham Ford called me and said that they would not honor the quote I was given by Greg on 9/19/16 (even though the quote was in writing). Ryan informed me that the cost would be approximately $1,600. Ryan proceeded to offer to purchase After Market parts (non-OEM) from NAPA which would bring the cost down to $1,100. I explained to Ryan that I brought it to a Ford dealership because I wanted Ford parts and service by a Ford certified mechanic. Ryan then told me that they had not even ordered the parts yet. They would order the parts on Tuesday and it would take 2 days to get the parts from a location in California. I asked Ryan if they had a loaner car since I was now going to be without my car for the rest of the week. He said No, but he would discount the repair by $300 so that I could rent a car.On Friday, 9/30/16 at 2:00 p.m. Ryan called me and said that the Mustang was ready for me to come pick it up. I drove to Gresham Ford, paid the bill, and was told that someone would bring my car around to the front. I found myself wondering that with the amount of incompetence I had experienced thus far from the service desk personnel what disaster could possibly be waiting behind the doors where the actual work was done? That question was answered when the technician who drove my car out front got out of my car and asked Have you been having problems with your clutch? I explained that I had brought it to Gresham Ford to REPLACE the clutch. He responded Well it wont shift in or out of gear. In my mind I thought ARE YOU SERIOUS!? The car was then taken back into the service bay for another 40 minutes while the mechanic made adjustments so that the car would actually shift. As I waited I started thinking that there are 4 other Ford dealerships in the area and why hadn't I taken my car to one of those!?The amount of unprofessionalism I experienced at Gresham Ford was unbelievable. The audacity the service department had to call a customer and tell them that they would not honor a written quote is absurd! What is the point of getting a written quote if it wont be honored. So you lure people in with low quotes, wait until you have their car, and then drop the bomb that you are jacking up the price by more than $500!!! Is that the way Gresham Ford does business? Ill tell you what, though, FRIENDS DONT LET FRIENDS TAKE THEIR CARS TO GRESHAM FORD.
Always great, trustworthy service! I would recommend them.
My truck had a minor anti-freeze leak. It took two days to fix because other clients seem to have a higher priority to get their vehicles fixed first.
We needed to get in for basic checkup on a few systems: fluids and tires, due to an emergency trip we had to make. We called, they said just bring it in tomorrow at any time. We did and were very happy to be able to have these things checked out before our trip. Very accommodating and no charge.
Interesting reading of a few reviews by a few customers, Having been in business before, we have encountered customers that could not be satisfied regardless of what you did to resolve any problems. Frankly, we have had nothing but great experiences in dealing with Gresham Ford. Our first was a 95 Ranger....handed down to our Grandson and still going strong with over 200,000 miles on it. The second was a 250 Super Duty Diesel (2007) that pulled our camper, hauled rocks, mulch and was also used as our only vehicle. The truck got excellent mileage, and we never had any problems with it. After selling the camper we decided we could go back to a smaller vehicle. Went back to Gresham Ford and dealt with Sam Rich, Preston, and AJ. They went above and beyond to see that everything went great as we purchased a new Escape (Titanium) that we are loving to drive.
Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wanted but i let it slide. The issues really started once I bought it. I have owned it 9 mo now and have had to take it back to the dealer 4 times. Everyone there was rude and called me a liar to my face about issues that are still not resoved on my car. They are not helpfull and by far the worst car buying expirence I have ever had. I think of myself as a ford guy but gresham ford has ruined that for me forever.
Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wanted but i let it slide. The issues really started once I bought it. I have owned it 9 mo now and have had to take it back to the dealer 4 times. Everyone there was rude and called me a liar to my face about issues that are still not resoved on my car. They are not helpfull and by far the worst car buying expirence I have ever had. I think of myself as a ford guy but gresham ford has ruined that for me forever.
My check engine light was on so I made an appointment to see what the problem was. After two tries to fix the problem, the engine light is still on--even after changing a cam sensor and the alternator at the dealership's service suggestion. We still have the problem and nobody can fix it...
