Ford of Tuscola
Went and looked at a used truck it was just as advertised and dealing with the staff was a pleasure all smiles and pleasant to be around thank you
I don't believe that I have ever given a car dealership high marks. I have always hated the whole process. Let me explain why they get high marks, first my sales person Luke Gabbard was not high pressure salesperson. After dealing with Decatur and disappointment I had within hours bought a truck from Luke. All I ask is sell the truck at the fair price according to the credit union and I wanted my mechanic to look the truck over. My mechanic found the lower ball joint needing replacing and they adjusted the truck price. They even took the truck over to Decatur for the inspection. Icing on the cake is that when I picked the truck up it had a full tank (without asking). I joked with Luke I hardly knew him as the whole process was so easy. My experience was pretty doggone good and when I go to buy a car in spring, I will start there. Worth the trip over to Tuscola
SALES PERSON ERICA PHIPPS WAS MY SALESPERSON. DID A FANTASTIC JOB. VERY KNOWLEDGEABLE AND AND COURTEOUS
Erica Phipps and all the staff at Tuscola Ford was great, from start to finish an enjoyable car buying experience.
I purchased a 2010 focus here a few years ago and had a good experience, and recently was in the market for a car for my daughter. We stopped by and seen a couple used cars we liked, Erica Phipps showed both to us, (with no sales pressure) she was great working with.
I took my car in to be serviced and there was a major flaw in a product they put on my car. Because they didn't let me know there was an issue, the work has to be redone. I've done business with Ford in Tuscola for years, but since it's changed hands I would not recommend them.
Jenni Boyd helped me with a car I had seen onlineShe was super friendly and we have stayed in contact since.
Deon was very helpful and as excited to sell as I was excited to buy. I will definitely be back in the future.
Deon Chester guided my husband and I from beginning to end in a most pleasant and thorough experience to help us determine the kind of car most suited for us, searching for the car, preparing the car for delivery and making sure we were both comfortable in the use of the car's technology and driving experience. Ken and I were most happy with the acceptance of our trade-in, also. We look forward to enjoying our new 2016 Focus.
Erica was absolutely great. Did an amazing job throughout the whole sales process.
