Ford of Murfreesboro
Great experience from start to finish! I completed everything online and came into the dealership and everything was ready to go. They had the vehicle I wanted and gave me a better price than my hometown dealership did!
I rarely have to have any work done on my Mustang, but did have a fender bender several years ago and it took three trips to this dealership to get the repairs done right. Much to my dismay, there are two recalls on my vehicle that needed attention, the airbag and the throttle body. This meant it had to go to the dealership. Since I work in Murfreesboro, this location was my only option. The young lady at the desk was incredibly rude, ignored my husband's very specific questions and then failed to call us when the car was ready. I picked it up after work, and failed to look closely at the paperwork. The throttle body had to be ordered....she did not even mention that was the case. On top of that, the service was schedule two weeks in advance giving plenty of time to order the necessary parts.The sales side of this dealership is great, but without a good service department to back them up, this location has some serious problems. I have worked in customer service for many years and don't tolerate incompetence, especially in a position that deals with customers on a daily basis. I am very disappointed and will be calling the service manager regarding this issue.
From check in to check out the service process was easy and my service advisor was great.
Brought my truck in for 30K service today and got to see the new Service Department and Sales floor. First impression...WOW, WOW, and WOW!1. The Service Department looks incredible, but looks don't get the job done. I notice a discernible difference in the departments attitude and how I was treated...which was excellent.2. The Service waiting area is HUGE and there is a playroom for kids, a large waiting area, an office area, food/snack bar, and you can watch your vehicle being serviced through a huge window looking out onto the work area.3. When I checked out instead of the $113 bill for service I expected, I paid $38. Seems I had some credits on my Ford Customer Care account which they applied for me. Always nice to pay less than you expect. Kimberly McMahan took exceptional care of me during this service visit and this is the fastest I have ever gotten my truck serviced here.When the 2017 F-150's start to come out I will give Ford of Murfreesboro another shot at keeping my business!
I love the personal interest the team takes in making sure all of my issues are resolved.
Great customer service . Keep it up .. thanks !!!
April Cromety, the finance department, and Billy in service are awsome. I have never had a better car buying experience. I would recommend the dealership to everyone.
my wife and I are very happy with the Service we received from JT with Ford of Murfreesboro. My one question at the moment is when will I hear about my having my truck coated/sealed?
Very professional, friendly and expert service. Would highly recommend.
Fantastic! Thanks for the loaner and the driver who delivered my truck back to Brentwood.
