Classic Chevrolet
Had my stalling vehicle towed there, They said needs tune up, 6cyl. P/U. $600 with tax, I said ok, Cause I needed it back asap, when it was done, they said its good we tested 30 miles, Picked it up and made it two blocks then needed another tow home stalled, no start, I fixed it myself, I called, They admitted not testing the fix 30 miles or even close, manager said he would take better care next time, Took it back for a scheduled state inspection a week later, Not only did they not do anything for causing me much grief, They said they can't inspect the vehicle that day. beause a couple small things needed fixed, They did however remind me that it would be expensive if I chose to wait. If you find a good place with fare prices, you'll likey never return to this place. Their warranty fixers in my view. Computer wiz types not workers.
Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2:00, 2:13, called the main number transferred to Service Advisor voicemail. Service Advisor final returns call at 2:30. To informed me that I make not be getting my vehicle back today. Seems to me I should have gotten a follow up call to at least inform me what was happening. Normally a good experience at Classic I guess it depends on which Service Advisor you get.
It was fine. I had concerns about being asked if I had a appointment with my check engine light on. No I didnt have an appointment with a engine light on. To me an engine light could be a major issue. I got a phone which was great about what was wrong. I was disappointed when I went to get my vechicle because no one from the service area came and explained to me if the part has a warranty which I know it should by looking on the internet and doing research. It was like just pay for your service and go. This service was the type of service I would except from firestone who I used to go to for my basic service needs.
Jonathan, Kent, and Susan were an awesome group to work with. Jonathan was quick to reply to all my questions. He stayed on top of the process and kept me up to date. Kent (sales manager) was super friendly. Susan was fantastic. She had everything ready so all I had to do was sign. The best way to describe my experience was friendly, efficient, and professional. Thank you.
Everyone at the dealership was friendly and helpful. My sales rep was Myron, and he was great. The sales process went very smoothly, with no pressure, and was a lot of fun. On top of that I got a great deal on my car, an SS. Great car, and great dealer. Thanks!
We've had two experiences lately that were over and beyond normal service. We bought my Impala from Classic Granbury and our converted van from Classic Grapevine. Marca always takes excellent care of us though I'm sure she has lots of customers. I had taken my Impala in for a recall issue. Not only did Classic Chevrolet Grapevine fix it, they cleaned my car inside and out!! Plus my husband took his converted van in for them to fix the tires. We had run over something and it was leaking air. We thought they would fix it. Instead they put two BRAND new tires on it for us. Talk about fantastic customer service! I tell everyone about Classic Chevrolet Grapevine because I feel they do care about the customer and they are HONEST!
Great dealership made the buying process easy And always get great service from the service dept
Great staff and prompt service with a great knowledge of my vehicle.
Classic Chevrolet went above and beyond with their customer service! We forgot our checkbook, and Don was gracious enough to follow us home to get a check AFTER hours, so that we could have the car that day! He was patient, kind, and great to work with. I highly recommend Classic Chevrolet, and especially Keith and Don in the internet sales department.
I dropped the truck off to have maintenance work and recall work completed. All was completed in a timely manner. Every time I called ,I was quickly given an update. The work was all completed timely and he had the truck waiting at the drive when I arrived to pick it up- no waiting. Thank you
