Cedar Rapids Toyota

4.8
Overall Rating
Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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Wonderful experience
4.8
Elsa12 on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Alan was the most helpful sales rep I worked with during my search for a new vehicle. He is knowledgeable, answered quickly all my questions and did so in a pleasant manner.

Excellent and personable service
5
kgartelos on 11/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I recently visited CR Toyota and ended up purchasing a new 2017 RAV4. I cannot say enough good things about my entire experience at the dealership. Terry and Tim and the whole crew were absolutely fantastic to work with - the car selection and buying process was effortless. Terry was extremely personable, knowledgeable and showed me all of the features of the vehicle. I would highly recommend CR Toyota!!

Stefan Made The Difference - Great Experience
5
Callie on 11/25/2016
Overall Experience: 5

Stefan was fantastic to work with and this was by far the best car buying experience I have had. Stefan took the time to understand what I was looking for and kept me informed of vehicles as they came into inventory. Often he would send a video link so that I could get a view of the car before traveling to the dealership. Any questions were quickly answered via text, email, or phone. The negotiation and trade-in process was professional and transparent. Stefan worked with me over a couple months to find just the right car, and I ultimately purchased a 2010 Toyota Highlander. I highly recommend that you work with Stefan if you are in the market for a car.

A great car-buying experience
5
Jon L on 11/18/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I bought my first Toyota, a 2012 Prius, from Alan at Cedar Rapids Toyota. Alan makes the car buying experience as painless as possible. He is also extremely knowledgeable about his product line and it shows during his vehicle demonstrations.When it came time to buy our new Highlander, I knew who I could depend on. I called Alan and let him know I was on my way and what I was looking for.. Alan is a perfect fit for being the Internet manager as well because he puts extra effort into communicating electronically with his customers. You can message him and get quick responses.If you need a new Toyota, make sure you see Alan!Bill and Wendy in the finance department are also top notch!

Great experience!
4.8
Igore on 11/16/2016
Customer Service: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

I could not find a vehicle with a tan interior after talking with 9 dealers. Spencer took the time to find one many miles away. We got a fair price and had a great experience. Will come back even thought it is and hour and one half away.

Love my used Venza!
4.8
Kristine Kessell on 11/16/2016
Customer Service: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Justin Hess was my salesman and he did an awesome job. We texted back and forth frequently with new cars that had come on the lot. He knew what I was looking for and took every opportunity to make sure I knew what came in for trades. I think I test drove five cars and finally found the one I liked. He never got tired of my questions and answered them. If he didn't know the answer he found out. The sales team was friendly and curtious. I would highly recommend Justin to any of my friends. He has a bright future in the car business.

Out of State Sale
5
Josh Mueller on 11/13/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I worked with Alan by email and then my phone on the purchase of a vehicle. I was from out of state, just over 3 hours away, so I didn't want to make the trip unless I was confident I'd be purchasing the car and we had the price agreed to ahead of time. Alan sent me additional pictures and offered to send a video of one portion of the car I asked about. He was up front about the price and assured me there wouldn't be an extra costs when I showed up. It went smooth when I arrived and it wasn't at all the "typical" dealer experience that makes you avoid and dread buying a new car. I wish I wasn't so far away but when it's time for another vehicle I'll definitely check in with Alan and Cedar Rapids Toyota because this was definitely my best experience buying from a dealership.

Excellent service at Cedar Rapids Toyota!
5
Bobbi Miller on 11/07/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My husband and I have purchased our last couple of vehicles from Terry Helgeson at Cedar Rapids Toyota and continue to be pleased with the excellent service and friendliness of staff. Terry and staff made purchasing such an easy process and continue to go above and beyond in ensuring we are happy with our purchase. We highly recommend Cedar Rapids Toyota and look forward to continuing to work with them in the future.

Superior Sales and Service
4.8
HKaren on 11/05/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Everyone is friendly and helpful. They provide Top-Notch customer service and communication. From beginning to end, they made the purchase of my new vehicle a great experience. This is my third vehicle from this dealer. The service department is always very good at communicating with me and providing timely service. This is one of the reasons I continue to buy Toyotas. I would recommend this location to all my friends!

Can we do lunch?
5
PDenise on 11/05/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

When it came to all of the paperwork required for buying my new car, Wendy was very easy to deal with. I felt soooooo very comfortable with her and her skills.Wendy is skilled and she is so very nice. She is one of those people who you just want to say, you are so very nice....can we do lunch. Jeez what a nice asset the CR Toyota is for this community. Check them out before you go elsewhere!!!!

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