Bill Pearce BMW
This review is in regards to the MINI dealership service and sales. I purchased my Paceman in August of 2013. The service visit I mention was in January of 2016.I do not recommend this dealership. I originally purchased my car here several years ago, I had to drive out from San Francisco because they would not work with any of the other dealerships that were closer to me. They had the car that was optioned the way I wanted, but refused to do any kind of transfer. Most dealerships will do transfers without much trouble. Not impressed with the whole process as it was a 4+ hour drive each way, and a lot more paperwork and hassle due to it being sold in NV, and registered in CA.Car regularly had issues, and the last time it started having trouble when I was on vacation in Tahoe. MINI roadside assistance had it towed to MINI of Reno. It sat at the dealer for two weeks and they kept wanting me to authorize more money (for a car still under factory warranty!), but seemed to have no idea what was actually wrong with it and kept telling me they just need to look at it more. Had to do another 4+ hour drive to go get it, still not fixed, and hope it didn't completely break down on my drive home because I needed the car. I was able to fix it in my driveway the next day (end link bolts had started coming loose causing clunking and rattling noises from the rear suspension). I sold the car 2 months later and when I had the car appraised by another dealer, I found out MINI of Reno did not return the factory tow hook, so I got to buy a new one before selling the car. They also moved all of my belongings in the car (emptied every compartment) and just tossed it into a giant box in the back. There was clearly no respect for any of my belongings.Terrible service. I do not recommend the sales or service department. I contacted both the dealership and MINI USA regarding these issues. Never heard back from them.
The service manager, Mike Sanderson, is one of the best in the business. He has a low-key personality but do not think for one moment he doesn't get the job done. We have had our Volvos serviced here for 20 years and they do a great job the first time. We've also had the experience of having the mechanic of the day come out and explain what was done and teach us about certain features that will make our operating experience of our new Volvo just so.
Michael Sanderson in the Service Department was truly exceptional! He went above and beyond and provided excellent customer
The financial guy? Horrible. The salespeople? Ok. Prices?Buy only when there are deep discounts . No prices negotiations ,msrp , usually.They asked me to pay thousands of dollars when I preordered my car. That is illegal, by the way. My new preordered car was "tested" and "enjoyed " by them 30 miles. They did not even bother to announce me when it arrived.
My wife and I bought a 2016 BMW 328i Sports Wagon. Dan Clune guided our special order from the factory in Munich and made sure we didn't overspend on things we didn't need by explaining how all the features worked. He answered probably a hundred questions from me over the next couple of weeks. The car arrived ahead of schedule, equipped exactly as we desired. Dan then helped arrange the plastic "bra" and Lojack installation and answered many more questions. He could not win approval for one feature install because it was not on the approved list for that car (the infra-red night vision) but despite pour annoyance about that the relationship has remained very trusting and respectful. When we returned to the dealership twice more times to handle a cellphone app issue Dan helped us through that too. Dan does what he can for us and the car has worked exactly as advertised so far. Granted, the car is barely a month with us now, but we really could not ask for more. We wanted a quality car and support and so far that is exactly what we are getting - and our BMW blows away anything we drove before. My name is Ron Aryel and I live in Reno and I am putting that down so you know this is not just any anonymous review.
When we came into the dealership a salesman introduced us to Stacy Ogden. She went way beyond the call of duty. Over the years my husband and I have been in sales, worked with sales people and she truly made the experience wonderful. We went from Volvo to BMW and back to Volvo. She was patient, fun, had great energy and we were very impressed with her. She came in on her day off because we didn't want to work with anyone but Stacy. She is truly the best. She made the whole car buying experience a great one! Thank you Stacy Ogden!
They will not sell you a vehicle unless you are connected in Reno. Sure they will talk like they will until it gets down to actually buying the car than they won't sell it to you unless you are connected in Reno. All they do is waste your time and efforts.
My sales representative, Dan Clune, was well-informed and made the entire sales process crystal clear. He made sure I got exactly the vehicle I wanted at a good price. He also introduced me to the service manager. Nadeem Akhtar is the finance manager. He explained my options fully so that I was able to make an informed decision. The dealership itself is clean and spacious and pleasant to visit. I highly recommend it.
this is only related to the parts department and Corporate BMW Policy. I went in to get a key replaced for my wife's 2007 328xi and was told i needed the registration. It was not updated so had to go home get the updated registration and was told i need an ID [having worked with this dealer for 11 years] but my ID did not match the registration because it was in my wife's name. Told they could not get the key. I asked for a BMW # & was given the Dealer dept which gave me the consumer #. Called them and they said tough just our policy. That was it for me. BMW lost a loyal customer because the BMW corporate policy made not sense for a 11 year long customer with 2 BMW's.Change your policy and let the dealership trump your policy for customers they know.BMW won't get my next car and I am sure won't miss me.L R Morgan
They deserve the highest ratings and they work hard to make your visit easy. Friendly, knowledgeable, patient staff. Attentive to details, willing to explain any questions we had. I trust this dealership to service all my cars that I bought from them.
