Baytown Ford
Excellent service, speed, friendliness, excellent prices. I am well satisfied with the work and the service
First time buying a car here but had an awesome experience. Everyone was really nice and willing to help. We had a great salesman named Armando. Definitely reccomend.
Outstanding customer service, greeted with a smile and enthusiasm. Fast service and knowledgeable technicians.
Outstanding dealership, from the moment you walk in the door, all sales staff very knowledgeable, sales manager introduced himself.
Great costumer service and I would definitely recommend this dealership and their service department anybody I know
Great people - great selection. Not too pushy and willing to take their time.
We bought 2016 f250 from Johnny Luna he was so nice the day we bought it we got home and found the raido/ GPS cluster wasn't working and since we bought at dusk we missed 2 small dents on the tailgate so called the next day Johnny said drop it off ( Oh and they took out floor mats out and forgot to put them back in had to call and ask and drive back up to get them) and they would get the dents out. When we got there ohnny pulled my husband aside and said just tell me what did you do I'll still fix it just be honest. He accused him of denting it. So we drop it off next day to fix GPS and dents at7 am. Johnny calls at 9:30 am says it's done. We go to pick it up at 5 pm after work and the never looked at GPS so while we wait another 45 min we find out the module needs replaced. If they would have looked at it in the morning if they could have ordered it and had the part the next day but instead they had to order the part the next day fix it the following day and then we could pick it up the following day so two days after buying the truck we did not have the truck for an entire week Johnny said when we picked it back up for the inconvenience it would be detailed and a tank full of gas we got it back it was dirty and it was 76 miles left till empty. So we talked to the manager named Joel who told us to bring it up he would fully detail it and fill the gas tank so when I brought it up of course it was full only a quarter of a tank needs to be filled they filled it and the detail job was the worst thing I've ever seen I'm actually taking it back tomorrow to tell them that they need to train their people to detail there is a mud handprints and say and still all over the vehicle I would never recommend Johnny Luna as your salesman or Baytown Ford to anyone and all they kept asking during the whole sales experience was please give us a good survey please give us a good survey we have yet to do the survey but after I go there tomorrow the survey will be done and it will not be good! Do not go to baytown ford
My experience was terrific. The car salesman Marisol is a great employee. She knows her business and she listen to my question and concerns. Marisol, also got my questions answered and when I would call her, she did answer, I enjoyed being their at the dealership. Maridol, also walked through my features of the car. Thank you Marisol. We need to duplicate her.
They don't provide loaner or rental vehicles. They couldn't seem to find the multiple issues I had with my vehicle when repairs would've been covered by warranty. When I took it in for service after warranty expired several repairs were all of a sudden discovered estimated at $1400 +tax.. NEVER DOING BUSINESS WITH BAYTOWN FORD OR RON CRAFT CHEVROLET (Baytown) again.
The staff did a great job on getting me in and out. This is my 15th vehicle to purchase. I live in lake charles la, and traveled to Houston with a list of dealers and vehicles that I narrowed it down to. Baytown wasn't on the list I stop by passing through and was doing paperwork within the first 2 hours! Thanks guys you will get my repeat buisness.
