AutoNation Ford Torrance
Always liked this dealer for service, thus I knew I'd have an excellent buying experience, and I wasn't disappointed. Miguel Mendoza sold me a pre-owned 2013 Ford F150 Crew Cab pickup, and everything about the transaction went smoothly and easily. Great dealership that I'd recommend to anyone looking to buy a new or used Ford. AND they're excellent corporate citizens for the City of Torrance.
My Service Writer, Tom Noone provided a very professional and efficient interface to my service experience with AutoNation.
My experience with this Dealer has been the best I have ever had. It started with the demo, selecting a model, getting option information, and ordering a specific car. I was kept current on manufacture/delivery date. When the vehicle arrived the dealer inspection/preparation and lease/financing arrangements went smoothly. Since this car had all the optional electronic driver assist features, instructions for use was available and was demonstrated. A problem with updating the GPS was noted and the service department took immediate action to order a new antenna and replace it. Just recently I had an encounter with an object in the right of way which I couldn't avoid which destroyed a front wheel tire and possibly damaged the rim. Once the car was towed to this dealer, the service department inspected, repaired and returned the car in a very short time.
Tom Noone is a great representative. Always helpful and professional.
We worked with Jasper Edmonds at AutoNation in Torrance. He helped us track down the exact 2016 Ford Edge we wanted. He kept an eye on the vehicle until it was transferred to their location. He was very professional, knowledgable and kept us informed through the process. The entire process went smoothly.
Great experience. Georgio, their internet sales manager, is very responsive. We were able to work everything out over the phone and he had the car ready to go upon my arrival. No tricks, no up-selling, no typical annoying sales tactics. He and the entire AutoNation sales staff are very professional and easy to work with. 5 stars!
Very bad experience this week. Repair on rear end (differential) was not done correctly the first time, or the second time. Loud grinding noise coming from rear axel. Returned for the THIRD time, problem appears to be fixed, but customer service was poor. Condition of car upon receipt: truck lining was pulled out, not returned to original condition. I was not offered a free oil change, or even extra gas. This shop lost my trust!
went in for oil change and bought new wiper blades
Went in to just look at trim levels on an Explorer and ended up purchasing a 2017 XLT. The salesman was extremely helpful and had to do a lot of searching for the particular vehicle that I was looking for. I have a large dog crate (70lbs) that absolutely had to fit in the back and he took it out of my current vehicle and put it in the back of the Explorer to ensure that it would fit. Went above and beyond to ensure I purchased the right vehicle.
Rex was a friendly knowledgeable customer service rep who I actually went back and asked for for my second service on our 2nd Autonation Ford. Great guy. What a pleasure doing business with him! Great employee for the face of Autonation Torrance! They are lucky to have him representing them and I was lucky enough to have him as my service rep !!! Thanks for everything Rex!!!
