Atzenhoffer Chevrolet Cadillac
Avoid this place at all cost!! Very unreliable and unprofessional. You will get things done faster if you drive to Houston!!!
Avoid this place at all cost!!! Unprofessional and VERY unreliable. If you have to have your Cadillac repaired, you would get it back faster by taking it to Houston.
We recently purchased the new diesel Colorado from this dealership online. Listening and communication were the two major items that failed this dealership. We dealt through Scott McConnell who is the online sales representative. After a conversation regarding communication, he improved his service. We had issues with the type of truck we wanted and then no communication post order until we called to check on delivery. Once we cleared this communication issue, the truck was delivered as ordered. Scott reviewed the functions of the truck well. To close the deal, we had to wait for a Mr. Garcia to get to the dealership. This took 45 minutes. We know Scott knew we were coming, the time we would arrive so it seems Mr. Garcia wasn't informed or chose to ignore our appointment. Also, the title work did not list this as a farm truck which we made known. After we finished paying for the truck, Scott had another appointment which would have been fine except for our wait for closing the deal. There are many Chevrolet dealers in this area( we live in Gonzales) and we would recommend utilizing another dealership after our experience.
Me and my fiance were scammed by port lavaca dodge they sold us a truck then turned around a month later and tried to bump up our payments another hundred dollars a month and we refused to pay a dime more and they took the keys from me and stole the truck back. And left us with our credit was upside down because of what we went through to get in that truck so we were left feel hopeless and betrayed. But atzenhoffer said they heard about our situation and wanted to help. From the very beginning they wanted to feel we could trust them and they made it so easy to feel comfortable and we knew we were in good hands because they constantly explained everything and keeping us involved in every little detail. they worked so hard and never gave up on us even though our situation seemed impossible to get out of. Thwy found us the best deal I could ever imagine and got us in brand new vehicle! Thank you so much for everything atzenhoffer! I would choose to work with Rhett Kinkade atzenhoffer everytime! Every vehicle from now on our will definitely come from atzenhoffer!
I have had so many problems with my 2010 Traverse that I will NEVER NEVER NEVER buy another Chevy product and I will NEVER NEVER NEVER recommend Atzenhoffer Chevrolet to anyone who I would call a friend. Their service department is not what it was 10 years ago. I was APPALLED that TRENT would tell me that a 2010 Traverse with 54000 miles is an old vehicle and that the parts are just worn out. Really???????? I am 50 years old and have been driving Chevy's since I was 15 and NEVER NEVER NEVER had I driven such HORRIBLE vehicle like I have now. I can't wait to get something different and it certainly won't be a Chevy. This car has had nothing but problems with a noise in the front steering, I have had something in the steering changed, struts, mounting ??? changed and now 6 months later I had to have some type of bushings changed because they were worn out. Seriously, 6 months ago while it was under warranty and the vehicle was there for the same noise problem that it has been having since 2013, the bushings weren't worn out then. If a Chevy is considered old at 5 years with 54000 miles that does not say much for Chevy. My brother-inlaw has a Chevy truck with over 200,000 miles on it and it is in TERRIFIC shape and my husband has a 2002 Chevy Silverado with 70000+ miles and it is in TERRIFIC shape. His truck is NEVER in the shop. The last time his truck was in the shop was 5 years ago when we changed belts and hoses just due to the fact that they "could have been bad due to age". Now that's what I call a CHEVY and that's what I remember that brand standing for. Not the sorry excuse of a vehicle I have now. SO DISAPPOINTED IN CHEVY!!!!!! WHAT HAPPENED TO THE RELIABLE BRAND I TRUSTED FOR YEARS. Also, what about the employees of Atzenhoffer saying a Chevy is old and worn out at 5 years???? REALLY????? I DEFINITELY would not want an employee of mine to EVER TALK BAD ABOUT MY PRODUCT!!!!!!!!!!! NOT A GOOD EMPLOYEE in my eyes. I know this is my opinion but I am entitled to it. Atzenhoffer needs to take a drive through their town and other surrounding towns and see how many "new" vehicles have Atzenhoffer on them and how many have other Victoria dealers plates. They would find very few Atzenhoffer plates and there is a reason why. If a Chevy product won't last for at least 5 years that is POOR QUALITY for GENERAL MOTORS!!!!!!!!!!!! SO DISAPPOINTED and SADDENED by the fact that CHEVY products have such POOR QUALITY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Beautiful facility. But the best part is how easy they are to deal with. Atzenhoffer has saved us more than once with basic repairs while we are on the road. Today is one of those days. Thank you.
From buying a car to general service this dealership is amazing. But one afternoon a couple weeks ago, my service adviser did more than expected. After locking my keys in the car at the grocery store, I had to reach out to Atzenhoffer Service department to see if they had a spare key to my car. They did not but Stephanie at Atzenhoffer helped me call a locksmith to retrieve my keys. It was after hours but she stayed with me through it all. She even called later that evening to make sure I made it back home safely. Service like this is why I will always come back to Atzenhoffer.
D'Ree and the rest of the folks here are always, fast and accommodating. They find the issue and take care of the customer. I come back all the time. Highly recommend these guys. Pricing is always in line.
My experience here is always hands down, the best! Stephanie, my service advisor was helpful, efficient and informed. Got my car when promised and I know the repair is done. They also charge fairly. I will never go any other place for service and will buy my next car from Atzenhoffer.
We have done business here for so long because they take care of us. They are a great community business. Five stars all around. We have purchased several vehicles from here and will continue to do so in the future
