Al Serra Chevrolet
Service was exceptional. Associates were very accommodating.
took my 2007 Trail Blazer in for several repair issues. My service rep was very pleasant, thorough and kept me updated on the progress and any issues that came up. They also gave me a free loaner car, which was a blessing! (single car family)
Al Serra is a great place to purchase a vehicle and have it serviced. They have a friendly and knowledgable staff.
My wife and I have been satisfied customers with Brian Miller of Al Serra Auto Plaza for a number of years. We have recommended friends to him that report similar experiences. We always know we are in good hands and will get the best deal possible.
Salesperson was wonderful - even referred him to another family member. However the prep on the car stunk. I had to take it back to get some sticky junk off of the leather on the door and then a couple days later found some more in the back and something sticky on the rear rocker panel and I have had it to the car wash several times and it is still there. I'm going to have to get a sponge and do it myself. I'm handicapped and shouldn't have to do this on my one. It should have been spotless clean when I took it off the lot.
Repair was done efficiently and on a timely basis.
Josh Deshaw of Al Serra in Grand Blanc was a great car salesman. He answered all of my questions, got back to me in a timely manner & was very professional
The reason we will not buy from Al Serra Auto Plaza again is this: Neither one of us had ever had a financed or leased automobile and therefore, knew nothing about the process. We really went to begin our searching for a suitable automobile..but, a big sale was going on and we felt compelled to buy then without educating ourselves on the leasing process. NOR did our sales person explain it to us. Therefore, we assumed it was not for us....when in reality, had we known the process and considering our ages...it was the way for us to go. And then, for one reason or another, only one of our names got on the title...which has caused much grief to both of us...Now, I am going to have to purchase a car of my own, as I am without a car deeded in my name. I called Kevin, the Manager of Chevrolet sales...and was told it could not be re-written and was a done-deal. We love our Equinox...but will never buy another car at Al Serra.
Brian was super helpful with the work I needed done. He was very friendly and professional. Getting a loaner car for the day was very simple and a much quicker process than I anticipated. Thanks!
Never use Al Serra Chevy truck service dept. Poor Service, Shady.Rude just in all around BAD experience. They are right NO questions asked. They do not want to hear the customers side of the story. What they say is it. they lie and rip off the poor people that buy cars and trucks from them and keep them in business. But I guess when you rip people off the boss can afford his nice big house. And it's all about money these days not customer service, what is this world coming too? Very disappointed thanks to James Marchetti, Tate and Eric.
