Acura of Honolulu

4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.4 Quality Of Repair: 4.7 Overall Facilities: 4.3 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.5 Overall Experience: 4.8


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Excellent customer service
5
Shopaholic627 on 11/25/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My service consultant provided excellent customer service. Even though I did an early bird drop off, he came by me to explain the services. When I picked up my vehicle, he took the time to explain what was done and made recommendations for future services. I received my car back in a timely manner.

service
5
eric ogata on 11/22/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Great, and fast service. service adviser was curtious and helpful. Car was ready in the time promised. Like that they wash and vacuumed the car.

I took my 2012 Acura TSX in for B1 service
5
peter72 on 11/19/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Acura of Honolulu provided a free tire rotation because the oil and filter change took longer than expected. I dropped the car off at 10:30 a.m. It was ready by 5:00 p.m.

great service even on a holiday
5
maryanne on 11/16/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

great, friendly, fast service especially for it being a holiday.

Exceptional customer service
5
Kimberly on 11/15/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Thanks to Jason Thai and Dana Leslie-Montoya my experience leasing my first new car couldn't have been any better. Their exceptional customer service and genuine care made all the difference. I look forward to doing business with them in the future and would highly recommend my friends and family visit them at Acura of Honolulu.

Service consultant Mr. Richard Ballesteros
5
Excellent Service on 11/13/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Richard has provided excellent service each time.We really appreciate his time and his great personality.We have been purchasing and leasing 4 Acura in the past 6 years.Richard is the best of the best service consultant.Thank you very much!

Very good service I got from Acura of Honolulu.
1
Shunro Shima on 11/08/2016
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1

The service Ireceived from Acura of Honolulu was very good.

service in a timely manner
4.4
sk on 11/08/2016
Customer Service: 5 Quality Of Work: 4 Friendliness: 5 Pricing: 4 Overall Experience: 4

My Acura was serviced promptly and completed in a timely manner. Frank said it would be done in one hour and it was. The staff was polite and friendly.

2014 Acura MDX
5
Sanford Kaga on 11/07/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Had an Acura MDX from 2003-2011. Switched to a Mercedes GLK350 for 2 years...hated it after the first year. Went back to the Acura MDX from 2014 to now. Never had a bad experience with the SUV OR the SERVICE at Acura!!!

Awesome customer service.
4.6
Tina on 11/07/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 3 Overall Experience: 5

From the time I drive up to drop my car off to the time I came to pick up, I felt as I am a VIP customer even though I am just another customer. Frank, the rep was so knowledgable and very helpful. I am so thankful to have deal with a great dealership who understand how important customer service is. Thank you!

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